Veterinary Care Coordinator — Front Desk & Client Advocate

PetVet Care Centers; Stroudsburg (Monroe County); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access

Job summary

PetVet Care Centers Barton Heights Veterinary Hospital in Stroudsburg, PA, is hiring a Full-Time Veterinary Receptionist (Care Coordinator). The role supports hospital operations with administrative and customer service tasks, aligning with roles like Veterinary Receptionist or Client Care Specialist.

Established hospital with 24/7 emergency access and specialty services offers teamwork, development, and a culture of care for pets and clients.

Qualifications

• High school diploma or GED required or equivalent
• Willing to train the right candidate
• Phone experience and customer service in a fast-paced environment preferred but not required

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Phone experience

Veterinary experience

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers Barton Heights Veterinary Hospital in Stroudsburg, PA, is hiring a Full-Time Veterinary Receptionist (Care Coordinator). The role supports hospital operations with administrative and customer service tasks, aligning with roles like Veterinary Receptionist or Client Care Specialist.

Established hospital with 24/7 emergency access and specialty services offers teamwork, development, and a culture of care for pets and clients.