Overnight Vet Care Coordinator & Client Concierge

Bartonheights; Stroudsburg (Monroe County); On-site; USD 20,664 - 30,307; Full time

Job summary

Barton Heights Veterinary Hospital in Stroudsburg, PA seeks an Overnight Veterinary Receptionist (Care Coordinator) to join a busy GP/ER team. You will handle front-desk tasks, patient scheduling, client communication, and basic data entry in our practice management system.

Experience in a veterinary or care coordination role is preferred. This overnight position requires weekend/holiday coverage and offers growth opportunities within a collaborative hospital.

Qualifications

• High school diploma or GED required.
• Prior veterinary or care coordinator experience preferred.
• Strong customer service and communication skills mandatory.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in stressful situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Data entry

Cash handling

Communication

Education

High school diploma or GED

Job description

Barton Heights Veterinary Hospital in Stroudsburg, PA seeks an Overnight Veterinary Receptionist (Care Coordinator) to join a busy GP/ER team. You will handle front-desk tasks, patient scheduling, client communication, and basic data entry in our practice management system.

Experience in a veterinary or care coordination role is preferred. This overnight position requires weekend/holiday coverage and offers growth opportunities within a collaborative hospital.