Pet Care Receptionist — Calm, Coordinated & Compassionate

Aiken Animal Hospital; Aiken (SC); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement plan

Teladoc access

Employee Assistance Program (EAP)

Discounted veterinary care

Professional development

Job summary

Mission Pet Health is seeking a friendly receptionist to join a nationwide network of veterinary teams. You will greet clients, manage calls, handle scheduling, and assist with billing while promoting compassionate pet care across our hospitals.

We offer comprehensive benefits, medical/dental/vision coverage, 401k, EAP, Teladoc access, and opportunities for professional development including AVMA-accredited programs. Location details vary across partner hospitals.

Qualifications

• Passion for providing excellent customer service.
• Exceptional communication skills for managing stress and conveying information clearly.
• Strong organizational skills to multitask in a fast-paced environment.
• Collaborative, team-first mindset and ability to work independently.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care in every interaction.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure optimal pet care.
• Embody Compassion and Empathy: provide a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Vet software

Tools

Vet software

Job description

Aiken Animal Hospital is founded on an atmosphere of respect, support, and continued education, upholding the utmost respect for the human-animal bond in everything we do. We are committed to being a family-oriented practice where the commitment to state-of-the-art care is evident every day. The confidence the community places in us is reflected in our excellent 4.9-star Google rating. We are actively seeking highly engaged veterinary professionals who are ready to join our dedicated team and succeed in a compassionate environment.We understand that to provide the highest standard of care, we must first support our teammates. We are dedicated to maintaining an atmosphere where you feel respected and supported, allowing you to focus on the pets in your care. By prioritizing continued education for every teammate, we ensure that you always have opportunities to expand your skills and do your best work. We believe that professional growth is paramount, providing the foundation necessary for clinical excellence and long-term career satisfaction.As a full-service veterinary clinic, you will be engaged in comprehensive small animal medicine. Our services span the entire spectrum of care, including preventative wellness, dentistry, surgical procedures, and extensive testing and diagnostics. We prioritize providing state-of-the-art care by offering advanced medical services, managing urgent care needs, and handling emergency situations promptly, often accommodating same-day appointments. You will be practicing high-quality medicine alongside a team committed to medical excellence and compassionate patient outcomes.Aiken Animal Hospital is situated in Aiken, South Carolina, a locale that combines southern charm with a strong sense of community. The patients we serve are loyal and trusting, demonstrating their confidence in our practice through outstanding client satisfaction. This environment offers you a rewarding professional setting where your skills are appreciated and your dedication to veterinary care makes a visible difference every day.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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