Veterinary Care Coordination Supervisor

PetVet Care Centers; Westfield (NJ); On-site; USD 32,373 - 33,751; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) plan

Pet discounts

Calm app & EAP

CE stipends

Job summary

PetVet Care Centers' Westfield Animal Hospital in Westfield, NJ is seeking a Care Coordinator Supervisor to lead our care coordination team, greet clients, answer phones promptly, and manage payments in line with policies.

This role supervises care coordinators, schedules staff, handles patient feedback with the Hospital Manager, and ensures smooth daily operations at our AAHA-accredited facility serving Westfield, Cranford, and surrounding towns.

Qualifications

• High School diploma or equivalent is required.
• At least 2 years experience in veterinary medicine preferred.

Responsibilities

• Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination duties
• Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed
• Receive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as needed
• Maintains specialist (non-emergency doctors) scheduling information and changes
• Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
• Process refunds, returns, and credits, as needed by location
• Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
• Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
• Serve as back‑up to Hospital Manager for maintenance or building issue resolution
• Other duties as assigned by Manager.

Education

High School diploma or equivalent

Job description

PetVet Care Centers' Westfield Animal Hospital in Westfield, NJ is seeking a Care Coordinator Supervisor to lead our care coordination team, greet clients, answer phones promptly, and manage payments in line with policies.

This role supervises care coordinators, schedules staff, handles patient feedback with the Hospital Manager, and ensures smooth daily operations at our AAHA-accredited facility serving Westfield, Cranford, and surrounding towns.