Veterinary Care Concierge & Receptionist

PetVet Care Centers; Grass Valley (CA); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k)

Team Member Discounts

Job summary

PetVet Care Centers Grass Valley Veterinary Hospital is seeking a PRN Veterinary Receptionist (Care Coordinator) to join our team in Grass Valley, CA. This role focuses on delivering exceptional client service, coordinating appointments, and supporting the hospital team in a busy clinical setting.

The ideal candidate will have strong customer service skills, experience with multiple phone lines, and a high school diploma.

Qualifications

• Requires excellent customer service experience, including handling difficult customers.
• Experience working with multiple phone lines while assisting clients.

Responsibilities

• Provides excellent customer service in person, on the phone, and in high-stress situations.
• Manages lobby flow, schedules appointments, and addresses client concerns.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Phone handling

Multitasking

Education

High school diploma

Tools

Practice management software

Job description

PetVet Care Centers Grass Valley Veterinary Hospital is seeking a PRN Veterinary Receptionist (Care Coordinator) to join our team in Grass Valley, CA. This role focuses on delivering exceptional client service, coordinating appointments, and supporting the hospital team in a busy clinical setting.

The ideal candidate will have strong customer service skills, experience with multiple phone lines, and a high school diploma.