PRN Veterinary Receptionist (Care Coordinator) - Grass Valley Veterinary Hospital

GV Vet; Grass Valley (CA); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Medical insurance

401(k)

Team member discounts

Job summary

Grass Valley Veterinary Hospital is seeking a PRN Veterinary Receptionist (Care Coordinator) to join our close-knit team in Grass Valley, CA. The role focuses on delivering front-desk support, coordinating client care, and handling daily administrative tasks in a high-quality veterinary practice.

The position emphasizes excellent customer service, efficient lobby management, and accurate data entry in our practice management system, with shifts aligned to our hospital schedule.

Qualifications

• High school diploma or GED required or equivalent experience.
• Excellent customer service experience, including handling difficult customers.
• Experience managing multiple phone lines while assisting clients.

Responsibilities

• Provide excellent in-person and phone customer service, including during high-stress situations.
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
• Handle basic medical emergencies for pets and owners, ensuring safety and wellbeing.
• Assist with medication pickups, inquiries, and provide information about services and products.
• Input and manage data in practice management software, including billing and accounts.

Skills

Customer service

Phone handling

Calm under pressure

Data entry

Education

High school diploma or GED

Job description

PRN Veterinary Receptionist (Care Coordinator) - Grass Valley Veterinary Hospital

PetVet Care Centers' Grass Valley Veterinary Hospital is currently seeking a PRN Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Grass Valley Veterinary Hospital in Grass Valley, CA is a warm, small-animal general practice where compassionate care and teamwork come first. Our close-knit team supports one another and our clients every step of the way, creating a positive and collaborative environment. We’re looking for a dedicated professional to join our lovely team and grow with us as we provide exceptional care to the pets and people of our community.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent Customer Service Experience, working with difficult customers.
• Experience working with multiple phone lines while handling clients.

Schedule

• Mondays and Tuesdays
• 8 hour shift, shift hours will be either 8AM-5PM,8:30AM-5:30PM or 9AM-6PM

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$17 — $19 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Why Consider Our Grass Valley Hospital?

At Grass Valley Veterinary Hospital, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

We invite you to explore your veterinary career options with Grass Valley Veterinary Hospital, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.