Veterinary Call Center Triage Specialist

AMCMA; St. Louis (MO); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short-term disability

Long-term disability

Retirement Savings Plan

Employee Assistance Program

Paid time off

Job summary

AMCMA is seeking a compassionate Call Center Representative to serve as the primary liaison between pet owners and our clinical team. You will provide telephone-based customer service, basic medical triage, and emotional support to ensure pets receive appropriate care.

Responsibilities include educating owners on policies and preventive care, managing two-clinic calendars with Covetrus Pulse, processing refills, and handling difficult conversations with empathy and professionalism.

Qualifications

• 1–2 years in a veterinary clinic or high-volume call center.
• Ability to explain medical instructions clearly and kindly.
• Familiarity with veterinary scheduling and triage is a plus.

Responsibilities

• Educate clients on hospital policies and preventative care.
• Manage calendars for veterinarians across two clinics using Covetrus Pulse.
• Handle prescription refills and record management to keep teams in sync.
• Handle high-stakes conversations with empathy, including euthanasia or financial hardship.

Skills

Veterinary experience

Communication skills

Emotional intelligence

Tech proficiency

Education

High School Diploma or equivalent

Tools

Covetrus Pulse

RingCentral

Otto

Job description

AMCMA is seeking a compassionate Call Center Representative to serve as the primary liaison between pet owners and our clinical team. You will provide telephone-based customer service, basic medical triage, and emotional support to ensure pets receive appropriate care.

Responsibilities include educating owners on policies and preventive care, managing two-clinic calendars with Covetrus Pulse, processing refills, and handling difficult conversations with empathy and professionalism.