Client Communications Specialist (CCS)

The Schwarzman Animal Medical Center; New York (NY); Remote; USD 24,796 - 31,684; Full time

Benefits offered by this job

Competitive salary

Sign-on bonus of $1,000

Paid time off

50% discount on veterinary care

403(b) matching

Comprehensive medical, dental, and vision coverage

Job summary

A prominent veterinary teaching hospital in New York City is seeking a Communications Specialist to provide superior customer service and communication. Responsibilities include scheduling appointments, triaging client calls, and coordinating with clinical specialists. Ideal candidates will have 1–2 years of veterinary office experience, excellent typing skills, and the ability to thrive in a fast-paced environment. The position includes a competitive salary, a sign-on bonus, and comprehensive benefits including paid time off and discounts on veterinary care.

Qualifications

• Minimum 1–2 years of experience in a veterinary medical office is required.
• Ability to type at least 40 words per minute.
• Must demonstrate excellent judgment and decision-making skills.

Responsibilities

• Schedule appointments for a variety of Specialty Services.
• Triage urgent calls effectively.
• Process referral calls from outside veterinarians.
• Answer and direct calls professionally.
• Provide updates to clients regarding patient information.
• Maintain a detail-oriented environment while multitasking.

Skills

Knowledge of medical terminology

Veterinary medical office experience

Computer skills

Speed typing skills

Exceptional customer service

Pleasant speaking voice

Reliable internet source

Tools

Microsoft Office/Outlook

Instinct EMR system

Alcatel-Lucent Phone system

Job description

Provide superior customer service and communication to clients, patients, staff, and referring veterinarians. The Communications Specialist must demonstrate excellent judgment and decision‑making skills in triaging client calls, making appointments with clinical specialists, and/or determining the appropriate action and response required for that particular call. Kindness and care for animals and respect for the client is a cornerstone of this team‑focused department and organization.

Key Qualifications

• Knowledge of medical terminology (preferred)
• Minimum 1–2 years veterinary medical office experience (required)
• Computer skills a must: Microsoft Office/Outlook, Instinct EMR system, Alcatel‑Lucent Phone system
• Speed typing skills a must (40+wpm)
• Ability to provide consistent and exceptional customer service in a fast‑paced and demanding environment
• Pleasant speaking voice
• Reliable internet source is required

Duties and Responsibilities

• Schedule appointments for a variety of Specialty Services in Instinct EMR
• Triage urgent calls
• Process referral calls from outside veterinarians and clients
• Answer phones and direct calls appropriately
• Respond to internal/external clients in a respectful, friendly & thorough manner
• Update clients with status reports and patient information
• Maintain a detail‑oriented environment while multitasking

Schedule and Shift

• Sunday and Monday 8 am – 4 pm
• Tuesday 10 am – 6 pm
• Friday and Saturday 12 pm – 8 pm
• Wednesday and Thursday Off

Remote Position – Eligible States

• New Jersey
• Connecticut
• Florida
• Maryland
• Georgia
• Illinois
• Massachusetts

Benefits

• Competitive salary
• Generous sign‑on bonus $1,000
• Generous paid time off
• 50% discount on veterinary care
• 403(b) matching
• Comprehensive medical, dental, and vision coverage
• Eligibility for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

Pay Range: $18 USD – $23 USD

Company Overview

Excellence In Veterinary Medicine Since 1910. AMC Offers

A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting‑edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.

State-of-the-Art Facilities: AMC just completed a major expansion and renovation. This project transformed the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other.

Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In‑house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT.

A multidisciplinary team of 140+ veterinarians across 20+ specialties: With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go‑to place for complex cases.

A Hospital in the heart of NYC: AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.