Veterinary Call Center Coordinator – Client Care

Colorado State University; Fort Collins (CO); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Differential pay

Job summary

Colorado State University Veterinary Health System seeks an Administrative Coordinator – Call Center to serve as the primary point of contact for clients, coordinating communication between clients, referring veterinarians, clinicians, students, and hospital services to ensure a compassionate client experience.

The role handles high-volume calls, schedules appointments, verifies information, maintains records, and supports billing and administrative tasks in the Small Animal Specialty Hospital

Qualifications

• HS diploma or GED. Six (6) months of general clerical experience.
• 12 months of forward-facing customer service experience.

Responsibilities

• Coordinate client communication and access to care by serving as the primary point of contact for the Small Animal Hospital; answering high-volume inbound calls, assessing client needs, determining the appropriate specialty service based on presenting concerns and established protocols, routing communications, and connecting clients with clinicians and hospital resources.
• Schedule and coordinate patient appointments by evaluating clinical urgency, referral requirements, provider schedules, service availability, and hospital protocols; maintaining online scheduling systems; verifying client, patient, and referring veterinarian information; and educating clients on appointment processes, referral requirements, and hospital policies.
• Manage hospital communications and information flow by routing telephone calls, electronic messages, appointment requests, and urgent communications; paging and connecting clinicians; communicating with referring veterinarians and hospital personnel; and ensuring timely, accurate information exchange across specialty services.
• Maintain patient records and perform administrative support functions by entering and verifying demographic information, managing electronic medical records, monitoring administrative reports, maintaining referral documentation, producing correspondence, and ensuring accurate documentation to support patient care and hospital operations.
• Process financial transactions and support billing operations by collecting deposits and payments, reviewing and correcting charges, explaining estimates and invoices, reconciling financial transactions, and ensuring compliance with institutional financial and cash-handling procedures.
• Perform other related duties as assigned to support the operational needs of the Veterinary Health System, including cross-training, workflow improvement initiatives, and providing in-person administrative support as needed.

Skills

Forward-facing customer service

Call center experience

Education

HS diploma or GED

Six months general clerical experience

Tools

Online scheduling systems

Job description

Colorado State University Veterinary Health System seeks an Administrative Coordinator – Call Center to serve as the primary point of contact for clients, coordinating communication between clients, referring veterinarians, clinicians, students, and hospital services to ensure a compassionate client experience.

The role handles high-volume calls, schedules appointments, verifies information, maintains records, and supports billing and administrative tasks in the Small Animal Specialty Hospital