Veterinary Accounts Growth Manager

Roo; San Francisco (CA); Hybrid; USD 97,000 - 127,000; Full time

Benefits offered by this job

Home office stipend

Continuing education stipend

Monthly wellness stipend

401K

Unlimited Paid Time Off

Maternity/Paternity and reproductive/育

Birthday & anniversary gifts

Domestic travel opportunities

Job summary

Roo in San Francisco seeks a Veterinary Account Manager to nurture relationships with veterinarians, drive retention, and grow revenue. You will use booking data and CRM insights to tailor engagement, address issues, and advocate for Roo during vet events and conferences.

Travel is regular but planned, aligning with quarterly dinners and regional CE events. The role blends relationship building with data-driven routines, requiring 3+ years in account management or sales, strong communication,

Qualifications

• 3+ years in account management, customer success, or sales.
• Proven relationship builder with strong interpersonal and communication skills.
• Experience using CRM and data analysis tools (HubSpot, Zendesk).

Responsibilities

• Own a dedicated book of veterinarians as their primary relationship partner inside Roo, with retention and revenue goals.
• Retain, engage, and grow shift volume for assigned vets through proactive relationship management.
• Diagnose engagement drops using booking and activity data and determine the driver (schedule, supply, price, or relationship).
• Act as liaison between vets and Roo teams to resolve issues and promote advocacy.
• Build community connection through 1:1 conversations, local vet events, and conference programming.
• Utilize CRM tools to track engagement and steer your week from data.

Skills

Relationship building

Communication skills

Analytical mindset

Tools

HubSpot

Zendesk

Job description

Roo in San Francisco seeks a Veterinary Account Manager to nurture relationships with veterinarians, drive retention, and grow revenue. You will use booking data and CRM insights to tailor engagement, address issues, and advocate for Roo during vet events and conferences.

Travel is regular but planned, aligning with quarterly dinners and regional CE events. The role blends relationship building with data-driven routines, requiring 3+ years in account management or sales, strong communication,