Customer Service Representative

Veterans Guardian VA Claim Consulting; Pinehurst (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Veterans Guardian VA Claim Consulting in Pinehurst, NC seeks a highly organized Customer Service Representative to handle high-volume veteran inquiries onsite. You will manage calls, update CRM records, schedule appointments, and ensure complete documentation while coordinating with internal teams and external partners.

Ideal candidates have strong phone skills, proficient computer use, and the ability to learn VA claims processes quickly; veterans or spouses are especially encouraged to apply.

Qualifications

• Confident and professional phone communication skills.
• Demonstrated computer proficiency.
• Comfortable navigating Microsoft Office applications.
• Average or above-average typing speed and accuracy.
• Preference given to Veterans or Spouses of Veterans to better connect with our clients.
• Ability to quickly learn company structure, policy, and departmental functions.
• Must gain working knowledge of the VA Claims process and our company’s consulting services.
• 401(k) and health-related benefits listed in the job ad.

Responsibilities

• Professionally handle and route a high volume of inbound calls.
• Update veteran interactions and progress in the Salesforce CRM with detailed notes.
• Schedule appointments and coordinate calendars for multiple team members.
• Exhibit strong organizational and multitasking skills while supporting various teams.
• Ensure documentation for each veteran client is complete and accurately maintained.
• Keep internal directories and contact records current.
• Serve as the central communication point for internal departments and external partners.

Skills

Phone communication

Computer proficiency

Microsoft Office

Typing speed

Tools

Salesforce CRM

CRM software

Job description

Veterans Guardian is a pre-filing consulting firm helping position veterans to achieve the disability rating they are eligible for when they file their claim for VA disability benefits and compensation.

Job Description

We are seeking a highly organized and detail-oriented individual to join our team in a high-volume client support role. As a Customer Service Representative, you will be the first line of contact for veterans reaching out for assistance. This role requires managing a steady stream of incoming calls, updating and maintaining veteran information through our Customer Relationship Management (CRM) software, coordinating appointment scheduling, and ensuring each veteran client has complete and accurate documentation. You will also maintain internal contact directories, support onsite guest needs, and act as a key liaison for both internal teams and external contacts.

Key Responsibilities

• Professionally handle and route a high volume of inbound calls
• Update veteran interactions and progress in the Salesforce CRM with detailed notes
• Schedule appointments and coordinate calendars for multiple team members
• Exhibit strong organizational and multitasking skills while supporting various teams
• Ensure documentation for each veteran client is complete and accurately maintained
• Keep internal directories and contact records current
• Serve as the central communication point for internal departments and external partners

Work Location

This is a full-time, onsite role located at 75 Trotter Hills Circle, Pinehurst, NC.

Qualifications

• Confident and professional phone communication skills
• Demonstrated computer proficiency
• Comfortable navigating Microsoft Office applications
• Average or above-average typing speed and accuracy
• Preference given to Veterans or Spouses of Veterans to better connect with our clients
• Ability to quickly learn company structure, policy, and departmental functions
• Must gain working knowledge of the VA Claims process and our company’s consulting services
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance