Veterans Services Representative (Fort Bliss)

Texas Workforce Commission; El Paso (TX); On-site; USD 49,697 - 52,487; Full time

Benefits offered by this job

Family Friendly Certified Workplace

Defined Retirement Benefit Plan

Medical Insurance

Paid time off

Job summary

A state workforce agency in El Paso seeks a Veterans Services Representative IV to assist veterans in accessing benefits and resources. This role involves case management and collaboration with community agencies to support transitioning service members. Candidates should have at least three years of relevant experience, including military service, and strong skills in networking and outreach. The position offers a competitive salary and various benefits, including medical insurance and retirement plans.

Qualifications

• Three years of full-time experience in military or providing services to veterans.
• Must be a veteran with specific discharge criteria.
• Ability to multitask and deliver high-quality work.

Responsibilities

• Provide outreach and case management to returning veterans.
• Establish a network of employers and supporting agencies.
• Maintain confidentiality and security policies while managing databases.

Skills

Multi-tasking

Networking with employers

Assisting veterans

Attention to detail

Time management

Education

Relevant academic credits

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Access

Microsoft PowerPoint

Job description

Who We Are

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work‑life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based at the Workforce Solutions Borderplex Office, located at Building 725, Custer Road, Fort Bliss, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

Who You Are

A dynamic individual who has the passion and drive to assist veterans with employment services, in obtaining federal and state veterans benefits, health care and resources to resolve veterans issues and challenges. The candidate is a self‑starter who will network to build long lasting relationships with employers, veteran service organizations and other community‑based organizations. You are a self‑starting, motivated, collaborative problem solver who uses their own initiative to accomplish the mission at hand.

What You Will Do

The Veterans Services Representative IV performs complex (journey‑level) veterans assistance work and works under limited supervision and considerable latitude for the use of initiative and independent judgment.

You Will Be Trusted To

• Provides highly interactive peer‑to‑peer outreach and case management to returning veterans from Iraq and Afghanistan (including their dependents), Transitioning Service Members, and veterans that need assistance as they transition into civilian life. Develop a goal‑oriented and customized service plan with the clients.
• Establishes a network of employers and supporting agencies such as local workforce center staff, business service units, employment service staff, Veteran County Service Officers, Veterans Administration, faith‑based organizations, and community leaders to aid in assisting OIF/OEF/OND/OFS/OIR/CJTFHOA veterans, Transitioning Service Members, and other veterans with employment and supportive services.
• Provides quality and timely referrals to OIF/OEF/OND/OFS/OIR/CJTFHOA veterans, Transiting Service Members and other veterans to community resources including employers, governmental agencies, Texas Institutions of Higher Education, community, faith based and veterans service organizations.
• Maintain the TVLP database, Outlook calendar, and other daily, weekly, and monthly reports in accordance with confidentiality and security policies. Submit monthly travel reports and requests for reimbursement by deadline. Maintain personal CAPPS entries in a timely manner as directed.
• Comply with rules, regulations, and Texas Workforce Commission policies. Delivers positive results for all other programs, special veteran specific initiatives and projects assigned by the TVLP program director throughout the program year. Enter Work Opportunity Tax Credit conditional certifications regularly.
• Performs other duties as assigned.

You Qualify With

• Three years of full‑time experience in the military or providing services to veterans.
• Incumbent must be a veteran who served on active duty for a period of more than 180 days and was discharged or released with other than a dishonorable discharge; OR a veteran who was discharged or released from active duty because of a service‑connected disability; OR an eligible person as defined by Title 38 of the United States Code.
• Relevant academic credits may be applied toward experience qualifications for this position.

You Are a Great Fit With

• Ability to multi‑task and deliver high quality work with great attention to detail and accuracy.
• Excellent time management skills and the ability to juggle multiple, shifting priorities.
• 1.5 to 2.5 years’ experience in networking and working with employers in hiring veterans.
• 1.5 to 2.5 years directly working with and assisting veterans and transitioning service members
• 1.5 to 2.5 years working knowledge of laws rules and regulations applicable to assessment techniques; of military occupations and transferable skills to civilian employment; and of veterans benefit programs.
• Proficient in use of personal computer and software applications such as Microsoft Excel, Work, Outlook, Access, and PowerPoint.

You Gain

• A Family Friendly Certified Workplace.
• Competitive starting salary: $4,453.14 - $4,703.14/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Duty includes travel up to 25% of the time within the state of Texas.

Veterans

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf

How To Apply

To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search).

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.