Veterans Services QA & Compliance Specialist

Catholic-Charities-Diocese-of-Charlott; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Catholic-Charities-Diocese-of-Charlott seeks a Quality Assurance (QA) Specialist to oversee compliance and data integrity within the SSVF program. The role ensures audits, data accuracy, and CQI initiatives balance regulatory adherence with meaningful participant outcomes.

Responsibilities include training staff, developing QA tools, and collaborating with leadership to implement improvements across case management, HMIS, and reporting systems.

Qualifications

• Bachelor’s degree required with relevant human services background.
• Experience in quality assurance, compliance, case management, or program monitoring desired.
• Experience with SSVF, VA-funded programs, or federally funded grants preferred.
• Ability to train staff and develop QA tools and SOPs.

Responsibilities

• Conduct audits of SSVF case files for compliance with VA SSVF guidelines, CFR, and agency policies.
• Review eligibility documentation, intake assessments, service plans, and exit documentation for timeliness and accuracy.
• Monitor compliance across core service areas and document findings with actionable recommendations.
• Develop and maintain data quality dashboards and support monthly/quarterly/annual reports.
• Provide coaching and technical assistance on documentation standards and QA practices.

Skills

Audits

Data quality

QA oversight

Training & TA

HMIS

Compliance

Education

Undergraduate degree in human services or related field

Bachelor’s degree in Social Work, Human Services, Public Administration, or related field

Tools

HMIS

SSVF reporting

SOPs

Job description

Catholic-Charities-Diocese-of-Charlott seeks a Quality Assurance (QA) Specialist to oversee compliance and data integrity within the SSVF program. The role ensures audits, data accuracy, and CQI initiatives balance regulatory adherence with meaningful participant outcomes.

Responsibilities include training staff, developing QA tools, and collaborating with leadership to implement improvements across case management, HMIS, and reporting systems.