Program Quality & Compliance Coordinator

Volunteers-of-America-Mid--state; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

403b retirement plan

Paid time off

Job summary

Volunteers of America Mid-States is seeking a Program Support Coordinator to serve as QA and compliance support for Developmental Disabilities Services. You will coordinate and monitor program and personnel records to ensure SCL, DIDD, and COA CRR compliance, while collaborating with leadership and HR to keep documentation audit-ready.

The role requires attention to detail, ability to manage multiple priorities, and a valid driver's license.

Qualifications

• High school diploma or equivalent required
• Coursework in office administration, human services, health services administration, or compliance preferred
• Proficiency in Microsoft Word, Excel, databases, and electronic record systems
• Strong attention to detail, confidentiality, and regulatory compliance
• Ability to manage multiple priorities and deadlines
• Satisfactory criminal background check
• Valid driver’s license with satisfactory driving record
• Reliable transportation

Responsibilities

• Serve as the program level QA support responsible for file coordination, organization, and upkeep for programs operating under the Kentucky Supports for Community Living (SCL) waiver
• Ensure personnel and program records meet Kentucky DIDD documentation standards and COA Case Record Review (CRR) requirements
• Maintain records in an audit-ready manner, ensuring documentation is accurate, complete, current, and properly authorized
• Track missing, expired, or incomplete documentation and follow up with supervisors and staff to ensure timely correction
• Support Performance and Quality Improvement (PQI) activities, including documentation support, data tracking, and corrective action follow-up
• Ensure all staff complete required SCL, DIDD, and agency-mandated trainings prior to working independently or providing unsupervised services
• Schedule and track new hire orientation, mandatory trainings, refresher trainings, and annual requirements
• Maintain training compliance records and supporting documentation demonstrating staff readiness and competency

Skills

Attention to detail

Regulatory compliance

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Databases

Job description

Volunteers of America Mid-States is seeking a Program Support Coordinator to serve as QA and compliance support for Developmental Disabilities Services. You will coordinate and monitor program and personnel records to ensure SCL, DIDD, and COA CRR compliance, while collaborating with leadership and HR to keep documentation audit-ready.

The role requires attention to detail, ability to manage multiple priorities, and a valid driver's license.