Veteran Services QA Specialist - Compliance & Data Integrity

Ccdoc; Charlotte, Northern (NC, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Ccdoc is seeking a Quality Assurance (QA) Specialist to ensure integrity, compliance, and quality within the SSVF program. You will conduct audits, review case documentation, and monitor HMIS data, aligning practices with VA regulations and grant requirements.

In this role you will lead QA training, develop SOPs, and support performance improvement through CQI initiatives while collaborating with program leadership and staff.

Qualifications

• Undergraduate degree in human services or related field.
• Bachelor’s degree in Social Work, Human Services, Public Administration, or related field required.
• Minimum of 2–4 years of experience in quality assurance, compliance, case management, or program monitoring.
• Experience with SSVF, VA-funded programs, or federally funded grants strongly preferred.

Responsibilities

• Conduct routine audits of SSVF case files to ensure completeness, accuracy, and compliance with VA SSVF guidelines, CFR, and agency policies.
• Review eligibility documentation, intake assessments, service plans, financial assistance records, and exit documentation for timeliness and accuracy.
• Monitor compliance across core service areas, including homelessness prevention, rapid re-housing, and allowable supportive services.
• Identify compliance risks, trends, and gaps; document findings and provide actionable recommendations to leadership.
• Ensure timely resolution of identified deficiencies and track corrective actions to completion.

Skills

Auditing

Data analysis

Documentation

Staff training

QA processes

Education

Bachelor’s degree in Social Work, Human Services, Public Administration, or related field

Tools

HMIS

SSVF program software

Job description

Ccdoc is seeking a Quality Assurance (QA) Specialist to ensure integrity, compliance, and quality within the SSVF program. You will conduct audits, review case documentation, and monitor HMIS data, aligning practices with VA regulations and grant requirements.

In this role you will lead QA training, develop SOPs, and support performance improvement through CQI initiatives while collaborating with program leadership and staff.