Program Quality & Compliance Coordinator - DD Services

VOA Mid-States; Nashville (TN); On-site; USD 25,000 - 34,000; Full time

Job summary

Volunteers of America Mid-States seeks a Program Quality & Compliance Assistant to serve as the in-house QA and compliance support for Developmental Disabilities Services. You will coordinate and monitor program and personnel records to ensure SCL, DIDD, and COA standards are met, keeping documentation accurate and audit-ready.

You will partner with leadership, HR, and QA teams to ensure staff are trained, credentialed, and compliant, while maintaining confidentiality and timely recordkeeping.

Qualifications

• High school diploma or equivalent required.
• Coursework in office administration, human services, health services administration, or compliance preferred.
• Proficiency in Microsoft Word, Excel, databases, and electronic record systems.
• Strong attention to detail, confidentiality, and regulatory compliance.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Serve as the program level QA support responsible for file coordination, organization, and upkeep for programs operating under the Kentucky Supports for Community Living (SCL) waiver.
• Ensure personnel and program records meet Kentucky DIDD documentation standards and COA Case Record Review (CRR) requirements.
• Maintain records in an audit-ready manner, ensuring documentation is accurate, complete, current, and properly authorized.
• Track missing, expired, or incomplete documentation and follow up with supervisors and staff to ensure timely correction.
• Support PQI activities, including documentation support, data tracking, and corrective action follow-up.
• Ensure all staff complete required SCL, DIDD, and agency-mandated trainings prior to working independently or providing unsupervised services.

Skills

Attention to detail

Confidentiality

Regulatory compliance

Time management

Education

High school diploma or equivalent

Coursework in office administration, human services, health services administration, or compliance

Tools

Microsoft Word

Excel

Databases

Electronic records systems

Job description

Volunteers of America Mid-States seeks a Program Quality & Compliance Assistant to serve as the in-house QA and compliance support for Developmental Disabilities Services. You will coordinate and monitor program and personnel records to ensure SCL, DIDD, and COA standards are met, keeping documentation accurate and audit-ready.

You will partner with leadership, HR, and QA teams to ensure staff are trained, credentialed, and compliant, while maintaining confidentiality and timely recordkeeping.