Veterans Service Representative (AQRS)

Veterans Benefits Administration; Jackson (MS); Remote; USD 90.000 - 116.000; Vollzeit

Zusammenfassung

Veterans Benefits Administration in the United States is seeking an Authorization Quality Review Specialist to support the Veterans Service Center's quality assurance program. The role serves as a technical adviser to Veterans Service Representatives in the Regional Office and focuses on measuring performance quality across compensation and pension claims.

Responsibilities include conducting quality reviews, providing error explanations, and preparing STAR data reports for management.

Qualifikationen

• Performs quality reviews to determine the authorization quality level of individual VSRs.
• Identifies training needs through review and assessment of completed compensation and pension claims.
• Shares authorization quality trend information with management and VSRs during training.

Aufgaben

• Conducts in-process reviews to verify accuracy of claims actions.
• Evaluates elements of a claim from evidence development to award processing.
• Develops quality assurance processes and reports to regional office personnel.

Kenntnisse

Quality assurance

Technical adviser

Veterans claims knowledge

Tools

STAR checklists

Jobbeschreibung

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

This position is located in a Department of Veterans Affairs, Regional Office (VARO), Veterans Service Center. The Authorization Quality Review Specialist is an integral part of the Veterans Service Center's quality assurance program, and is a key technical adviser to the Veterans Service Representatives (VSRs), in the Regional Office.

Key Responsibilities

The Authorization Quality Review Specialist is an integral part of the Veterans Service Center's quality assurance program, and is a key technical adviser to the Veterans Service Representatives (VSRs), in the Regional Office. The purpose of this position is to measure individual performance quality as well as identify training needs through the review and assessment of completed compensation and pension claims.

Duties include, but are not limited to: Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule. Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken.

(Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.) Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions. Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.

Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted. Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.

Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices. Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented. Promotion Potential: Not Applicable/Position is at full performance.

Work Schedule: Full-time, Monday through Friday, 8:00am - 4:30pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.

Position Description/PD#: Veterans Service Representative (AQRS); PD37136A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required. Bargaining Unit: Yes

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $89508 – $116362/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-12.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.