Legal Administrative Specialist (Contact Representation)

Veterans Benefits Administration; Colorado Springs (CO); Hybrid; USD 68,000 - 88,000; Full time

Benefits offered by this job

Telework eligible

Full-time schedule

Job summary

Veterans Benefits Administration in the Department of Veterans Affairs seeks a Legal Administrative Specialist (Contact Representation) to support Veterans and beneficiaries with benefits information and claims processing. The LAS will coordinate with VA offices, explain eligibility, and advocate for claimants throughout the process.

Responsibilities include interviews at VA facilities, guiding documentation, and preparing technical correspondence.

Qualifications

• Education must be accredited by a recognized accrediting institution.
• Foreign education requires Certificate of Foreign Equivalency.

Responsibilities

• Counsel Veterans, dependents, and beneficiaries on VA and non-VA benefits.
• Conduct interviews to initiate claims and assist with documents.
• Explain required documents and prepare correspondence about benefits and rights.
• Provide counseling and support throughout the claims process.

Job description

Legal Administrative Specialist (Contact Representation)

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

The Legal Administrative Specialist (LAS) serves as a member of the Public Contact Team, located in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to Veterans, their dependents, and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits.

Key Responsibilities

Specific duties include: Counsel Veterans, their dependents, and beneficiaries regarding all benefits available through the Department of Veterans Affairs, as well as non-VA benefits offered by other organizations concerned with Veterans and serve as the facility Point of Contact and advocate in dealings with VA elements and external organizations affecting their claims.

Conduct interviews at various VA facilities and outreach events to initiate claims, explain VA benefits, and provide assistance in obtaining and completing necessary documents and forms based on the type of claim being submitted. Review claims for Veterans, submit appropriate requests to relevant sections for action, and use discretion and judgement when analyzing and interpreting laws, regulations, and procedures, especially where guidelines or precedents may not be clear.

Explain the types of documents necessary to facilitate timely processing of claims, communicate VA decisions and their reasons to claimants, and prepare technical correspondence to Veterans and their dependents providing benefit information, representation rights, and responses to miscellaneous inquiries.

Provide counseling and support throughout the claims process, assisting with documentation, clarifying benefit eligibility, and representing Veterans' interests while ensuring accurate and timely processing of all paperwork and inquiries. Work Schedule: Full Time, Monday - Friday 8:00 am - 4:30 pm, core hours to be determined by hiring office. Compressed/Flexible: May be available as determined by the hiring office.

Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.

Position Description/PD#: Legal Administrative Specialist (Contact Representation); PD02108A Relocation/Recruitment Incentives: Not Authorized . Financial Disclosure Report: Not Required.

Requirements & Education

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $67970 - $88356/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-09-30.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.