Program Applications Specialist

Veterans Health Administration; Salt Lake City (UT); Hybrid; USD 50,000 - 80,000; Full time

Job summary

Veterans Health Administration within the Department of Veterans Affairs seeks a Program Application Specialist for the VA Salt Lake City Health Care System. You will ensure business processes support new performance measures, data collection and workload management systems, while coordinating across multiple Vista packages and related applications.

The role involves training staff, conducting analyses for budget planning and quality assurance, and may include telework options.

Qualifications

• Education and degrees must be from accredited institutions recognized by the U.S. Department of Education.
• Transcript must be submitted with your application.
• Federal employment benefits are provided.

Responsibilities

• Knowledge of Veterans Integrated System Technology Architecture (VISTA) packages and related systems is required.
• Conducts business process modeling, data collection and workload management.
• Coordinate, plan, implement, and train staff on Vista packages, VEText, Audio-Care, Postcard and Leaf and Power App products.
• Provide assistance, training, and troubleshooting for staff in business processes and supporting software.
• Ensures accuracy of reports on workload and productivity for budget and quality assurance.

Job description

• Department: Department of Veterans Affairs

This position serves as a Program Application Specialist within the Health Administration Service at the VA Salt Lake City Health Care System and is responsible for ensuring appropriate business processes are in place to support the implementation of new and updated performance measures, data collection and workload management systems.

Key Responsibilities

Major duties include but are not limited to: Knowledge of Veterans Integrated Systems Technology Architecture (VISTA) packages that support the business processes is needed in addition to CPRS, KLF Menu, VSSC,ACRP, ARC, Performance Measures, Physician Productivity, Recall Reminder Card System, Beneficiary Travel Dashboard, Vet-Link, ICB, Veteran Eligibility/Enrollment and Identity Verification systems.

Conducts business process modeling, projects and studies, data and reports that will impact on the overall functions of the services in such areas as, policy development and implementation, work methodology, processes, streamlining,program/service goals and objectives, training, etc.

Responsible for the coordination, planning, implementation, and training for service and facility staff in business and functional areas for various information technology Vista packages, VEText, Audio-Care, Postcard and Leaf and Power App products.

Provides assistance, training, and troubleshooting for clinical and administrative staff in business processes and associated supporting software Point of contact for OI&T for information technology planning initiative for hardware and software needs for the service and is responsible for the preparation and implementation of the business contingency plans for system failure specifically addressing manual system backup plans addressing how day to day business will be conducted for long and short-term outages.

Ensures the accuracy of reports relating to workload, DSS Mapping, Physician Productivity, etc. Responsible for designating and preparing data management analyses, special studies, and reports for use by top management for budget preparation, workload projections, and quality assurance and utilization reviews.

Serves on committees as representative to the business office, as appropriate, presenting official policies and viewpoints pertaining to the activity being considered and providing feedback to the appropriate service chief. Knowledge in business metadata that allows the ability to provide information related to continued business operations and external requests such as The Joint Commission, SOARS, CARF, and other internal audits.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position. Position Description/PD#: Program Applications Specialist/PD14468A and PD14467A Physical Requirements: The work is primarily sedentary, with exposure to walking to outlying areas. A physical examination is not required.

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50460 – $80243/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-09.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.