Supervisory Veterans Service Represenative.

Veterans Benefits Administration; Saint Petersburg (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Veterans Benefits Administration seeks a Supervisory Veterans Service Representative to lead a team, oversee performance metrics, and ensure efficient processing of benefits claims. The role involves interpreting laws and regulations, using data to guide decisions, and coordinating with senior management for strategic objectives.

The position emphasizes supervisory responsibilities, time management, and adherence to program guidelines, with some telework eligibility.

Qualifications

• One year of specialized experience equivalent to GS-11.
• Specialized experience includes interpretation of compensation and pension laws and regulations at VA.
• Experience may be gained as a VSR Authorizer, RVSR, AQRS or DRO.

Responsibilities

• Runs production and workload reports.
• Communicates with senior management.
• Gathers, interprets, and recommends action based on data addressing service concerns.
• Ensures quality and timeliness meet performance indicators.
• Monitors leave balances and certifies time cards.
• Analyzes laws and regulations affecting policies and procedures.

Skills

Team leadership

Data interpretation

Policy interpretation

Communication with senior management

Time management

Job description

Duties

Major duties and responsibilities include, but are not limited to:

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis
• Ensures that the team's quality and timeliness of service meets performance indicator goals
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns
• Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation
• Monitor leave balances, approve/deny leave, and certify time cards
• Run production and workload reports
• Communicate with senior management

Work Schedule: Full-time, Monday through Friday, 8:00am to 4:30pm

Compressed/Flexible: May be available.

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Veterans Service Representative (02102A)

Relocation/Recruitment Incentives: Not authorized

Bargaining Unit Position: No

Financial Disclosure Report: Not required

Requirements

Conditions of employment

Required

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct
• the needs and interests of the Agency
• whether your continued employment would advance organizational goals of the Agency or the Government
• whether your continued employment would advance the efficiency of the Federal service

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• you may be required to serve a probationary or trial period
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/05/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

For a GS-12 position you must have served 52 weeks at the GS-11.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Specialized Experience: One (1) year of Specialized Experience equivalent to at least the next lower grade level GS-11. Specialized Experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO.

Examples of specialized experience would typically include, but are not limited to:

• Quality assurance or auditor functions related to claims processing and benefit determination
• Adjudication and authorization of compensation, pension, and claims
• Determination to reconsider claims appeal cases and preparation/presentation of such cases

There is no education substitution for the GS-12 level.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements:The work normally involves mental rather than physical exertion. The work is mostly sedentary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.