Supervisory Veterans Service Representative

Veterans Benefits Administration; Phoenix (AZ); Vor Ort; USD 94.000 - 122.000; Vollzeit

Zusammenfassung

The Veterans Benefits Administration in Phoenix, AZ, seeks a Supervisory Veterans Service Representative to lead a Veterans Service Center team that adjudicates and authorizes disability compensation claims.

This full-time role includes scheduling, telework eligibility on a case-by-case basis, data analysis, and reporting to senior management, with a GS-12 pay scale and competitive benefits. Three openings remain, with an 8:00–4:30 schedule and no travel requirement.

Qualifikationen

• There is no educational substitution for the GS-12 level.

Aufgaben

• Supervises staff who adjudicate and authorize veterans' compensation claims.
• Ensures the team's quality and timeliness meet performance indicators.
• Gathers, interprets, and recommends actions based on data addressing service concerns.

Jobbeschreibung

Supervisory Veterans Service Representative

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

The Supervisor Veterans Service Representative (VSR) works in the Veterans Service Center (VSC) supervises staff who adjudicates and authorizes Veterans' compensation claims.

Key Responsibilities

Specific duties include: Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis. Ensures that the team's quality and timeliness of service meets performance indicator goals. Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes. Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.

Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation. Monitor leave balances, approve/deny leave, and certify timecards. Run production and workload reports. Communicate with senior management. Work Schedule: Full time, Monday through Friday 8:00am - 4:30pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only.

The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative PD02102A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No

Requirements & Education

There is no educational substitution for the GS-12 level.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $93629 – $121720/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-15.

How many openings are available?

There are 3 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.