Veterans Claims Examiner

Veterans Benefits Administration; Oakland (CA); On-site; USD 133,000 - 173,000; Full time

Job summary

The Veterans Benefits Administration in Oakland is seeking a Veterans Claims Examiner to support nationwide accuracy reviews of VA compensation claims. The role centers on conducting Systematic Technical Accuracy Reviews (STAR) and Special Focused Reviews (SFR) to ensure compliance with VBA policies and statutes.

You will gather data, analyze findings, and advise leadership on the national impact of process changes, assisting field stations with policy implementation.

Qualifications

• Knowledge of laws, regulations and procedures pertaining to VA claims
• Experience reviewing national STAR and Special Focused Reviews
• Ability to gather data, analyze findings and make recommendations

Responsibilities

• In-depth knowledge of laws, regulations and procedures pertaining to the administration of claims for VA compensation and related benefits
• Serves as a reviewer for national STAR and special focus reviews and assists field stations with policy implementation guidance
• Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources
• Advises leadership on the national or local impact of changes in process, protocol, or legal statues
• Acts for supervisor when needed; works full-time, 8:00am-4:30pm; telework eligibility is situational and approval-based

Skills

Laws and regulations knowledge

Review and policy guidance

Data gathering and analysis

Job description

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

The incumbent focuses on VBA's mission to drive improvement in national accuracy and consistency in the claims process of benefits delivered to Veterans and their families. The primary focus of the team is to conduct Systematic Technical Accuracy Reviews (STAR), Special Focused Reviews (SFR), and administrative reviews in compliance with statutory, regulatory, and published VBA policies.

Key Responsibilities

Specific duties include: In-depth knowledge of laws, regulations and procedures pertaining to the administration of claims for VA compensation and related benefits Serves as a reviewer for national STAR and special focus reviews and assists field stations with instructions for implementing policy, procedures, or training.

Authority to make technical, and administrative decisions with regulatory/statutory guide, regulations, policies, procedures and/or instructions to carry out the functions which support operations delivery. Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources such as internet tools, manuals and other reference material.

Deals with issues of both sensitive or of a high-profile nature while advising leadership on the national or local impact of changes in process, protocol, or legal statues, which may impact or shapes the future direction of the organization. Serves as an advisor and consultant to the supervisor on precedent determinations involving decisions on individual cases and national issues regarding technical, regulatory, procedural and operational aspects of CS.

The incumbent may act for their immediate supervisor when called upon to do so. Work Schedule: Fulltime, Monday-Friday, 8:00am-4:30pm Compressed/Flexible: Not Avauilable Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval.

• Telework: This position is eligible for situational (ad hoc) telework only.

Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Veterans Claims Examiner; PD39859A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

• Relocation/Recruitment Incentives: Not Authorized
• Financial Disclosure Report: Not Required

Requirements & Education

There is no educational requirement or substitution at the GS-13 grade level.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $133060 – $172980/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-13.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.