Veteran Service Administrator

Veterans Education Transition & Employment Services; Chesapeake (VA); On-site; USD 33,000 - 36,000; Full time

Job summary

Dept of Veterans Services in Virginia seeks a Veteran Service Administrator to support the appeals team and assist veterans, dependents and family members in accessing benefits and services.

Responsibilities include administrative support for hearing calendars, updating spreadsheets, communicating with veterans, and educating clients on federal and state benefits. Salary range $24.27–$26.07 per hour; location is Chesapeake DVS Office; work is general public recruitment.

Qualifications

• Working knowledge of office administration practices and procedures.
• Some knowledge of laws and regulations pertaining to veterans’ benefits.
• Ability to read, interpret and apply laws, regulations and procedures.
• Ability to communicate effectively with staff, agency officials and the public.
• Experience in interviewing individuals and compiling and presenting information obtained.
• Customer service skills.

Responsibilities

• Provide administrative support to the appeals team, including hearing calendars and updating spreadsheets.
• Assist veterans, dependents and family members in accessing benefits.
• Educate veterans on services offered by Virginia and the federal government.
• Assist clients in accessing all lawful and ethical claims and benefits.

Skills

Office administration

Customer service

Communication

Interviewing

Word processing

Tools

Word processing software

Job description

Job Duties

Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To provide administrative support to the appeals team, such as assisting with hearing calendar, updating retroactive payments spreadsheet, faxing, scanning, uploading, mailing, phoning veterans, and any other necessary tasks in furtherance of the appeals work. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To assists clients in accessing of all lawful and ethical claims and benefits to which they are entitled.

• 5113130
• Chesapeake, Virginia, United States
• Dept of Veterans Services
• Administrative Services
• Health and Human Services
• Human resources
• Wage (Hourly)
• Closing at: Oct 23 2026 - 23:55 EDT
• Dept of Veterans Services

Title: Veteran Service Administrator

State Role Title: Prog Admin Manager II

Hiring Range: $24.27-$26.07

Pay Band: 3

Agency: Dept of Veterans Services

Location: Chesapeake DVS Office�

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Minimum Qualifications

Working knowledge of office administration practices and procedures and some knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Working skills with word processing equipment and office automated office systems. Ability to read, interpret and apply laws, regulations and procedures. Ability to communicate effectively with staff, agency officials and the public. Experience in interviewing individuals and compiling and presenting information obtained. Customer service skills.

Additional Considerations

REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: DVS HR Team

Phone: No Calls

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer