Veterans Medical Scheduling & Admin Support

International SOS Government Medical Services; La Junta (CO); On-site; USD 30,307 - 35,817; Full time

Job summary

International SOS Government Medical Services seeks a scheduling/administrative support professional to help Veterans access timely healthcare in Colorado. You will coordinate appointments, handle patient communications, and maintain accurate documentation within the EHR while delivering professional service to Veterans and families.

You will support clinical teams, manage referrals, assist with check-in/check-out, and ensure HIPAA-compliant operations across daily clinic activities.

Qualifications

• High school diploma or GED required.
• 6+ months of customer service experience.
• U.S. Citizen or Permanent Resident Card is required.
• Oral and written English proficiency.
• Basic computer proficiency.
• Typing speed of at least 50 words per minute.
• Working knowledge of basic medical terminology.
• Ability to obtain and maintain a VA Public Trust clearance.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments with VA scheduling guidelines.
• Coordinate referrals and appointments with specialty clinics.
• Review, document, scan, upload, and maintain information in the EHR.
• Obtain and update patient demographic and medical information.
• Respond to calls, messages, and inquiries and route to appropriate staff.
• Assist with patient check-in/check-out and registration.
• Communicate effectively with internal and external customers to coordinate care.
• Provide patients with administrative information and refer medical questions to healthcare professionals.
• Support clinical staff with scheduling procedures and administrative processes.
• Perform additional duties to maintain efficient daily clinic operations.
• Maintain patient privacy and confidentiality per HIPAA and VA policies.

Skills

Customer service

English proficiency

Typing 50 WPM

Education

High school diploma or GED

Job description

International SOS Government Medical Services seeks a scheduling/administrative support professional to help Veterans access timely healthcare in Colorado. You will coordinate appointments, handle patient communications, and maintain accurate documentation within the EHR while delivering professional service to Veterans and families.

You will support clinical teams, manage referrals, assist with check-in/check-out, and ensure HIPAA-compliant operations across daily clinic activities.