Veterans Care Scheduling & Admin Support Specialist

International SOS Government Medical Services; Burlington (CO); On-site; USD 30,307 - 35,817; Full time

Job summary

International SOS Government Medical Services seeks an administrative scheduling specialist to coordinate patient appointments and support patient communications. You will manage EHR documentation and assist clinical teams with workflows while delivering professional customer service to Veterans and families.

Responsibilities include coordinating referrals, updating demographics, and maintaining accurate records in adherence to HIPAA and VA policies.

Qualifications

• 6+ months of customer service experience.
• U.S. Citizen or Permanent Resident Card is required.
• Oral and written English proficiency.
• Basic computer proficiency.
• Typing speed of at least 50 words per minute.
• Working knowledge of basic medical terminology.
• Ability to obtain and maintain a VA Public Trust clearance.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments while helping manage provider schedules in accordance with VHA scheduling guidelines.
• Coordinate referrals and appointments with specialty clinics to help ensure timely access to ongoing patient care.
• Review, document, scan, upload, and maintain clinical and administrative information within the electronic health record (EHR).
• Obtain and update patient demographic and medical information while ensuring accurate documentation and record maintenance.
• Respond to telephone calls, secure messages, chat messages, and patient inquiries while accurately routing communications to the appropriate staff.
• Welcome Veterans and visitors by assisting with patient check-in, check-out, registration, and appointment-related inquiries.
• Communicate effectively with internal and external customers to coordinate appointments, services, and administrative activities.
• Provide patients with administrative information to resolve concerns and refer medical questions to the appropriate healthcare professional.
• Support clinical staff by providing guidance on established administrative processes and scheduling procedures.
• Perform additional administrative and patient support duties as assigned to maintain efficient daily clinic operations.
• Maintain patient privacy and confidentiality following HIPAA, VA, and organizational policies.

Skills

Customer service

Typing 50 wpm

Medical terminology

Education

High school diploma or GED

Job description

International SOS Government Medical Services seeks an administrative scheduling specialist to coordinate patient appointments and support patient communications. You will manage EHR documentation and assist clinical teams with workflows while delivering professional customer service to Veterans and families.

Responsibilities include coordinating referrals, updating demographics, and maintaining accurate records in adherence to HIPAA and VA policies.