Remote Veteran Care Scheduler & Records Support

International SOS Government Medical Services; Wyoming (OH); On-site; USD 5,700 - 8,100; Full time

Job summary

International SOS Government Medical Services is seeking a Scheduling Support specialist to coordinate Veterans appointments, process referrals, and maintain accurate patient information across the U.S. and international programs.

In this full-time remote role, you will work Monday–Friday, 8:00 a.m. to 4:30 p.m. local time, supporting healthcare teams, handling sensitive data, and ensuring timely access to care while adhering to privacy and security standards.

Qualifications

• High school diploma or GED equivalent.
• At least six months of customer service experience.
• Ability to type at least 50 wpm.
• Basic knowledge of medical terminology.
• U.S. citizenship or permanent resident status required.
• Ability to complete background screening, including Public Trust.
• Ability to sit or stand for prolonged periods and lift up to 15 lbs.

Responsibilities

• Schedule, track, and manage appointments with pre- and post-communications.
• Process and monitor referrals and coordinate authorized care.
• Maintain accurate patient demographic, insurance, and contact information.
• Review health records, referrals, and related documents in healthcare systems.
• Respond professionally to calls and messages from Veterans, families, and providers.
• Work independently, meet workload goals, protect confidentiality, escalate issues.

Skills

Typing 50 wpm

Medical terminology

Customer service

Education

High school diploma or GED

Job description

International SOS Government Medical Services is seeking a Scheduling Support specialist to coordinate Veterans appointments, process referrals, and maintain accurate patient information across the U.S. and international programs.

In this full-time remote role, you will work Monday–Friday, 8:00 a.m. to 4:30 p.m. local time, supporting healthcare teams, handling sensitive data, and ensuring timely access to care while adhering to privacy and security standards.