Veteran Care Scheduler & Patient Services

International SOS Government Medical Services; Glendale (CO); On-site; USD 30,734 - 36,244; Full time

Job summary

International SOS Government Medical Services seeks a full-time Scheduling/Administrative Support professional to help veterans access timely healthcare. You will coordinate patient appointments, manage referrals, and maintain accurate medical documentation within the EHR while delivering professional customer service to Veterans and families.

Responsibilities include greeting patients, handling inquiries, and ensuring efficient clinic operations, all while adhering to HIPAA, VA, and

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Must be a U.S. citizen or permanent resident.
• Ability to obtain VA Public Trust clearance and pass English proficiency.
• Typing speed of at least 50 wpm with basic medical terminology knowledge.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments per VHA guidelines.
• Coordinate referrals with specialty clinics to ensure timely care.
• Maintain and update clinical and administrative data in the EHR.
• Handle inquiries via phone, secure messages, chat, and email.
• Assist with patient check-in/check-out and registration processes.
• Communicate effectively with internal/external customers to coordinate care.
• Provide administrative information and refer medical questions to staff.
• Support clinicians with scheduling procedures and processes.
• Maintain patient privacy in line with HIPAA and VA policies.

Skills

Communication

Customer service

Typing 50 wpm

English proficiency

HIPAA awareness

Education

High school diploma or GED

Tools

EHR software

Job description

International SOS Government Medical Services seeks a full-time Scheduling/Administrative Support professional to help veterans access timely healthcare. You will coordinate patient appointments, manage referrals, and maintain accurate medical documentation within the EHR while delivering professional customer service to Veterans and families.

Responsibilities include greeting patients, handling inquiries, and ensuring efficient clinic operations, all while adhering to HIPAA, VA, and