Veterans Housing Stability Case Manager I

Veterans Place of Washington Boulevard Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

The Case Manager Level 1 at Veterans Place of Washington Boulevard Inc. provides direct case management to veterans in transitional housing and VA contract bed programs, focusing on stabilization, goal achievement, and housing placement.

You will engage veterans facing homelessness, trauma, and health challenges; maintain ISPs, conduct weekly visits, coordinate benefits, and support discharge planning with VA and community partners.

Qualifications

• Bachelor's degree in Social Work, Psychology, Human Services, or related field; Master’s preferred.
• Minimum 1–2 years of case management or homelessness services experience.
• Strong knowledge of veterans' services, trauma-informed care, and housing-first approaches preferred.
• Excellent documentation and communication skills; BestNotes or EHR experience preferred.
• Valid driver's license and insurable driving record.
• Must pass a pre-employment drug screen and background check.

Responsibilities

• Carry and manage an active caseload of veterans in transitional housing and contract bed programs.
• Complete comprehensive initial assessments within 72 hours of admission, including psychosocial history, needs, strengths, and barriers.
• Develop and maintain ISPs for each veteran, ensuring goals are Specific, Measurable, Achievable, Relevant, and Time-bound.
• Update ISPs monthly or as circumstances change, including clinical notes to reflect all veteran progress.
• Conduct weekly in-person check-ins with all assigned veterans to monitor safety, stability, and progress.
• Conduct monthly budgeting sessions with Veterans to support financial management and housing readiness.
• Utilize motivational interviewing and trauma-informed care practices to promote engagement and empowerment.
• Initiate discharge planning on day one of admission and develop structured discharge plans addressing housing, income, and care.
• Coordinate housing searches, applications, and lease-up processes with veterans nearing discharge.
• Provide referrals and linkages to aftercare services to reduce risk of recidivism post-discharge.
• Ensure veterans are not discharged without a complete plan, appropriate support, and documentation of their next steps.
• Support veterans in accessing and managing benefits including VA healthcare, SSDI/SSI, Medicaid/SNAP, HUD-VASH, SSVF.
• Make referrals for mental health, substance use recovery, primary care, legal aid, and financial planning.
• Assist with housing documentation, applications, and connections with landlords and programs.
• Provide veterans with support for appointments, including scheduling, follow-up, and transportation when needed.
• Facilitate weekly group for Veterans and participate in townhouse and community meetings; lead life-skills groups when appropriate.

Skills

Engagement skills

Documentation

Time management

Education

Bachelor's degree in Social Work, Psychology, Human Services, or related field

Master's degree preferred

Tools

BestNotes

EHR experience

Job description

The Case Manager Level 1 at Veterans Place of Washington Boulevard Inc. provides direct case management to veterans in transitional housing and VA contract bed programs, focusing on stabilization, goal achievement, and housing placement.

You will engage veterans facing homelessness, trauma, and health challenges; maintain ISPs, conduct weekly visits, coordinate benefits, and support discharge planning with VA and community partners.