Veterans Employment & Housing Case Manager I

Heading Home; Albuquerque (NM); On-site; USD 65,904,000 - 71,635,000; Full time

Job summary

Heading Home is seeking a Case Manager I for the HVRP program in Albuquerque. This full-time clerical role guides veterans from intake to training, job placement, and long-term stability, with outreach across shelters and community sites.

Responsibilities include intake assessment, individualized employment planning, service coordination, and job placement with up to nine months of follow-up. The position requires a Bachelor’s degree preferred and 1–2 years in human services, plus driver license

Qualifications

• Bachelor’s degree preferred; direct professional experience with veterans or homeless populations may substitute for a degree.
• 1–2 years in human services, career counseling, or case management; veteran care experience preferred.
• Strong familiarity with Albuquerque-area resources, transit options, and veteran-specific aid networks.
• Proficiency with Microsoft Office and electronic case management tracking systems; background check required.

Responsibilities

• Community Outreach: Conduct outreach at shelters and community locations across Albuquerque to connect with eligible veterans.
• Intake & Assessment: Evaluate eligibility and identify employment barriers, housing needs, and support requirements.
• Individualized Planning: Build an Employment Plan with goals, resume building, and interview prep steps.
• Service Coordination: Link veterans to VA clinics, housing agencies, and treatment programs.
• Job Placement & Retention: Assist with local job searches, coordinate training, and maintain contact for up to nine months.
• Data & Compliance: Document client interactions and outcomes in HMIS and other systems.
• Provides client status updates and discharge information.
• Transport clients as needed to support program success.
• Participates in case staffing and other duties as assigned.

Skills

Case management

Community outreach

Interpersonal communication

Organization

Education

Bachelor’s degree in Social Work, Psychology, Counseling, or Human Services (preferred)

Tools

Microsoft Office

Electronic case management systems

Job description

Heading Home is seeking a Case Manager I for the HVRP program in Albuquerque. This full-time clerical role guides veterans from intake to training, job placement, and long-term stability, with outreach across shelters and community sites.

Responsibilities include intake assessment, individualized employment planning, service coordination, and job placement with up to nine months of follow-up. The position requires a Bachelor’s degree preferred and 1–2 years in human services, plus driver license