HVRP Case Manager I - JobConnect

Heading Home; Albuquerque (NM); On-site; USD 65,904,000 - 71,635,000; Full time

Job summary

Heading Home is seeking a Case Manager I for the HVRP program in Albuquerque. This full-time clerical role guides veterans from intake to training, job placement, and long-term stability, with outreach across shelters and community sites.

Responsibilities include intake assessment, individualized employment planning, service coordination, and job placement with up to nine months of follow-up. The position requires a Bachelor’s degree preferred and 1–2 years in human services, plus driver license

Qualifications

• Bachelor’s degree preferred; direct professional experience with veterans or homeless populations may substitute for a degree.
• 1–2 years in human services, career counseling, or case management; veteran care experience preferred.
• Strong familiarity with Albuquerque-area resources, transit options, and veteran-specific aid networks.
• Proficiency with Microsoft Office and electronic case management tracking systems; background check required.

Responsibilities

• Community Outreach: Conduct outreach at shelters and community locations across Albuquerque to connect with eligible veterans.
• Intake & Assessment: Evaluate eligibility and identify employment barriers, housing needs, and support requirements.
• Individualized Planning: Build an Employment Plan with goals, resume building, and interview prep steps.
• Service Coordination: Link veterans to VA clinics, housing agencies, and treatment programs.
• Job Placement & Retention: Assist with local job searches, coordinate training, and maintain contact for up to nine months.
• Data & Compliance: Document client interactions and outcomes in HMIS and other systems.
• Provides client status updates and discharge information.
• Transport clients as needed to support program success.
• Participates in case staffing and other duties as assigned.

Skills

Case management

Community outreach

Interpersonal communication

Organization

Education

Bachelor’s degree in Social Work, Psychology, Counseling, or Human Services (preferred)

Tools

Microsoft Office

Electronic case management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HVRP Case Manager I - JobConnect

Full Time Clerical Albuquerque, Albuquerque, NM, US

Salary Range: $23.00 To $25.00 Hourly

Job Title: Case Manager I - HVRP

Reports To: Program Director

Hours: Non-exempt

Grade: A05

Salary : Dependent on Qualifications

Position Summary:

This role focuses on helping veterans experiencing or at risk of homelessness overcome barriers to employment and secure stable housing. You will act as a primary advocate, guiding veterans from initial intake through skill training, job placement, and long-term career stabilization.

• Community Outreach: Conduct active outreach at local shelters, standard Stand Down events, and community locations across Albuquerque to connect with eligible veterans.
• Intake & Assessment: Evaluate program eligibility and identify specific employment barriers, housing needs, and clinical or mental health support requirements.
• Individualized Planning: Work one-on-one with veterans to build an Individualized Employment Plan (IEP) that outlines specific career goals, resume building, and interview preparation steps.
• Service Coordination: Connect veterans to critical local support systems, including VA medical clinics, local housing agencies, and substance use treatment programs.
• Job Placement & Retention: Assist participants with local job searches, coordinate vocational training, and maintain continuous contact for up to nine months after placement to ensure job retention.
• Data & Compliance: Document every client interaction, milestone, and financial assistance voucher within federal tracking databases and local systems like the Homeless Management Information System (HMIS).
• Provides client status updates and discharge information.
• Transport clients as needed and required to ensure clients’ success in Heading Homes programs.
• Participates in case staffing.
• Other duties as assigned for optimal client support.

Qualifications:

To perform this job successfully, an individual must have:

• Education: Bachelor’s degree in Social Work , Psychology, Counseling, or Human Services is preferred. Direct professional experience working with veteran care or homeless populations may substitute for a degree.
• Experience: Minimum of 1–2 years in human services, career counseling, or case management. Experience working directly with military veterans, justice-involved individuals, or vulnerable adults is highly preferred.
• Local Knowledge: Strong familiarity with Albuquerque-area community resources, transit options, and veteran-specific aid networks.
• Technical Skills: Proficiency with Microsoft Office suite and electronic case management tracking systems.
• Screening Requirements: Must possess a valid New Mexico Driver's License, a clean driving record, reliable personal transportation for field outreach, and pass a comprehensive background check.

Other Requirements

• Reliable transportation.
• Ability to navigate stairs, ladders, ramps, and uneven terrain.
• Lifting a maximum of 25 pounds occasionally and frequently lifting or carrying objects weighing up to 10 pounds.
• Must become CPR/First Aid trained within 90 days of hire.

The responsibility of all Heading Home employees includes the following:

• Always represent and promote Heading Home positively and professionally.
• Maintain good attendance and punctuality.
• Attend all staff and agency meetings as required.
• Maintain professional boundaries with clients and staff.
• Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.

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This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change.