Case Manager I - Housing

Heading Home; Albuquerque (NM); On-site; USD 32,000 - 34,000; Full time

Job summary

Heading Home is seeking a Case Manager I in Albuquerque, NM. The role serves as the bridge between clients and community resources, coordinating referrals for housing, employment, healthcare, legal, education, and more while delivering supportive case management to individuals and families in Heading Home programs.

Responsibilities include initial assessments, referrals, confidential record-keeping, data entry, and collaboration with partners.

Qualifications

• High School Diploma or GED required.
• 1 year direct service or Case Management experience required.
• Spanish bilingual is a plus.
• Knowledge of community resources and ability to foster client relationships.
• Excellent written and oral communication skills.

Responsibilities

• Assess client needs to determine appropriate referrals.
• Provide referrals to housing, employment, healthcare, legal, and other services.
• Prepare and maintain confidential case records and DAP notes.
• Enter client data into electronic database/portal.
• Collaborate with service providers on resource-related issues.
• Assist clients with securing mental health and substance use resources.
• Support clients in obtaining identifying documents and basic money skills.
• Assist with housing opportunities and discharge information.
• Transport clients as needed and participate in case staffing.
• Perform other duties to support clients.

Skills

Excellent communication

Organizational skills

Time management

Interpersonal skills

Computer skills

Bilingual Spanish (bonus)

Client engagement training (preferred)

Education

High School Diploma or GED

Tools

Electronic data entry systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Albuquerque, Albuquerque, NM, US

30+ days ago Requisition ID: 1062

Salary Range: $23.00 To $25.00 Hourly

Job Title: Case Manager I

Reports To: Program Director

Hours: Non-exempt

Grade: A05

Salary : Dependent on Qualifications

Position Summary:

The Case Manager I serves as the bridge between the client and essential community resources. This position facilitates direct referrals for housing, employment, healthcare, legal, education, peer support, and all other crucial community-based needs for Heading Home clients. Provides supportive case management services to individuals and/or families participating in Heading Home programs. Responds to client needs through various community resources, supportive services, referrals, and interventions.

• Determines clients' needs by conducting initial assessments.
• Provides appropriate referrals as necessary.
• Prepares DAP notes.
• Prepares and maintains confidential case records.
• Enters client data/notes, and information into an electronic database/portal.
• Collaborates and consults with service providers and community partners on resource-related issues.
• Assists clients with securing appropriate resources for mental health services and treatment, if needed, and substance use management by connecting them with community partners.
• Supports the client in obtaining important identifying documents, i.e., birth certificate, driver's license, etc.
• Assists clients with basic money management and other independent living skills training and assistance.
• Assists clients with housing opportunities.
• Provides client status updates and discharge information.
• Transport clients as needed and required to ensure clients’ success in Heading Homes programs.
• Participates in case staffing.
• Other duties as assigned for optimal client support.

Qualifications:

To perform this job successfully, an individual must have:

• A minimum of a High School Diploma or GED is required.
• One (1) year of direct service or Case Management experience is required.
• Specialized training in client engagement, motivational interviewing, conflict resolution, harm reduction, and trauma-informed care is preferred.
• Knowledge of community resources.
• Ability to foster client relationships.
• Excellent written and oral communication skills.
• Must be highly organized, detail-oriented, and reliable.
• Must be able to meet deadlines; therefore, good time management skills are essential.
• Bilingual (Spanish) is a plus.
• Prior work experience with individuals experiencing homelessness is preferred.
• Excellent computer and keyboarding skills.
• Ability to maintain positive interpersonal skills across a broad range of professional situations.

Other Requirements

• Valid driver’s license and reliable transportation.
• Ability to navigate stairs, ladders, ramps, and uneven terrain.
• Must become CPR/First Aid trained within 90 days of hire.

The responsibility of all Heading Home employees includes the following:

• Always represent and promote Heading Home positively and professionally.
• Maintain good attendance and punctuality.
• Attend all staff and agency meetings as required.
• Maintain professional boundaries with clients and staff.
• Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.

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This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change.