Veterans Claims Quality Analyst

Veterans Benefits Administration; New Orleans (LA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

The New Orleans VA Regional Office Veterans Service Center seeks a Veterans Service Representative (Authorization Quality Review Specialist) to support the quality assurance program by measuring individual performance quality and identifying training needs through review of compensation and pension claims.

This GS-12 level role requires specialized experience in training, analysis, or information systems related to claims management, with the ability to advise management through quality trend

Qualifikationen

• Specialized Experience is one year equivalent to GS-11 level in training, analyst or information systems duties related to a claims management process.
• Examples include conducting focused evaluations and reviews to determine authorization quality and accuracy.
• Providing advisory services to management via quality trend information and presentations.
• Developing training strategies and materials to address deficiencies and/or conducting training activities.
• Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps.
• Providing quality-review services, feedback, and guidance to staff to correct unsatisfactory performance.

Kenntnisse

Quality assurance

Analytical thinking

Advisory skills

Training development

Jobbeschreibung

The New Orleans VA Regional Office Veterans Service Center seeks a Veterans Service Representative (Authorization Quality Review Specialist) to support the quality assurance program by measuring individual performance quality and identifying training needs through review of compensation and pension claims.

This GS-12 level role requires specialized experience in training, analysis, or information systems related to claims management, with the ability to advise management through quality trend