Senior Veterans Service Center Manager

Veterans Benefits Administration; Roanoke (VA); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

Veterans Benefits Administration is seeking a Supervisory Veterans Service Representative (Veterans Service Center Manager) to lead a team in managing the Veterans Service Center operations, ensuring accurate claims processing and expert guidance on VA benefits for veterans and their dependents.

The role requires experience in supervising staff, handling complex benefit programs, and conducting outreach to stakeholders, with a clear understanding of federal processes and policies.

Qualifications

• Specialized Experience: one year at GS-14 level or equivalent with expert knowledge of veteran benefit programs and laws affecting veterans' compensation and pension benefits.
• Experience supervising, managing, or leading projects and familiarity with employee and labor relations practices.

Responsabilités

• Oversee operations of the Veterans Service Center through a staff responsible for claims processing and guidance on VA benefits.
• Provide information, advice, and assistance to veterans and dependents and conduct outreach to stakeholders.
• Ensure timely and accurate processing and quality of service in accordance with policy.

Connaissances

Leadership

Claims processing knowledge

Veteran benefits knowledge

Description du poste

Veterans Benefits Administration is seeking a Supervisory Veterans Service Representative (Veterans Service Center Manager) to lead a team in managing the Veterans Service Center operations, ensuring accurate claims processing and expert guidance on VA benefits for veterans and their dependents.

The role requires experience in supervising staff, handling complex benefit programs, and conducting outreach to stakeholders, with a clear understanding of federal processes and policies.