Veterans Benefits Counselor & Contact Specialist

Veterans Benefits Administration; New Orleans (LA); On-site; USD 65,000 - 75,000; Full time

Job summary

Veterans Benefits Administration in New Orleans seeks a Legal Administrative Specialist to provide in-depth information and comprehensive assistance on VA benefits for veterans, dependents, and beneficiaries. The role supports the Public Contact Team within the Veterans Service Center, handling inquiries and guiding claimants through eligibility and program details.

The position requires meeting time-in-grade requirements and may involve working with current federal employees.

Qualifications

• Experience in customer service benefits counseling and claims processing.
• Ability to research relevant subject matter to determine eligibility for VA benefits.
• Ability to explain VA benefits programs to a wide variety of veterans and dependents.

Responsibilities

• Provide in-depth information and comprehensive assistance to veterans, dependents, and beneficiaries about VA benefits and related non-VA benefits.
• Counsel and guide claimants, explaining eligibility requirements and program details.
• Research laws and regulations to determine veterans' eligibility and ensure accurate processing of benefits.

Skills

Customer service

Benefits counseling

Claims processing

Researching subject matter

Public speaking / Orating

Education

Graduate education leading to Ph.D.

Job description

Veterans Benefits Administration in New Orleans seeks a Legal Administrative Specialist to provide in-depth information and comprehensive assistance on VA benefits for veterans, dependents, and beneficiaries. The role supports the Public Contact Team within the Veterans Service Center, handling inquiries and guiding claimants through eligibility and program details.

The position requires meeting time-in-grade requirements and may involve working with current federal employees.