Veterans Service Representative

Veterans Benefits Administration; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

The Nashville Regional Office Veterans Service Center, within the Veterans Benefits Administration, seeks an Authorization Quality Review Specialist to support the VSC and BEST quality assurance program and to advise Veterans Service Representatives. The role centers on measuring performance quality and identifying training needs through the review of compensation and pension claims.

Applicants must meet time-in-grade requirements and have one year of specialized experience equivalent to GS-11.

Qualifications

• Specialized Experience in training, analyst or information systems duties related to a claims management process.

Skills

Specialized Experience

Job description

This position is located at Nashville Regional Office Veterans Service Center and Benefit Eligibility Support Team. The Authorization Quality Review Specialist is an integral part of the VSC's and BEST's quality assurance program and is a key technical adviser to the Veterans Service Representatives. The purpose of this position is to measure individual performance quality and identify training needs through the review and assessment of completed compensation and pension claims.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/26/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.
• If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 12 (or higher) and the promotion potential of your current position must be at least GS-12.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS:

GS-12 Grade Level:
Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11). Specialized Experience is defined as work that involves functioning in either a capacity performing training, analyst or information systems duties pertaining to a claims management process. The experience should be substantive and relevant and may have been gained in the federal, military, or private sector. Examples include but are not limited to:

• Conducting focused evaluations and reviews to determine authorization quality and accuracy;
• Providing advisory services to management via preparation and presentation of quality trend information;
• Developing training strategies and materials to address deficiencies and/or conducting training activities;
• Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps;
• Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/