Veterans Service Representative (Authorization Quality Review Specialist)

Veterans Benefits Administration; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

The New Orleans VA Regional Office Veterans Service Center seeks a Veterans Service Representative (Authorization Quality Review Specialist) to support the quality assurance program by measuring individual performance quality and identifying training needs through review of compensation and pension claims.

This GS-12 level role requires specialized experience in training, analysis, or information systems related to claims management, with the ability to advise management through quality trend

Qualifications

• Specialized Experience is one year equivalent to GS-11 level in training, analyst or information systems duties related to a claims management process.
• Examples include conducting focused evaluations and reviews to determine authorization quality and accuracy.
• Providing advisory services to management via quality trend information and presentations.
• Developing training strategies and materials to address deficiencies and/or conducting training activities.
• Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps.
• Providing quality-review services, feedback, and guidance to staff to correct unsatisfactory performance.

Skills

Quality assurance

Analytical thinking

Advisory skills

Training development

Job description

This position is located at the New Orleans Regional Office Veterans Service Center. The Veterans Service Representative (Authorization Quality Review Specialist) is an integral part of the Veterans Service Center's quality assurance program, and is a key technical adviser to the (VSR), in the Regional Office. The purpose of this position is to measure individual performance quality as well as identify training needs through the review and assessment of completed compensation and pension claims.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/03/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.
• If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-12 (or higher) and the promotion potential of your current position must be at least GS-12.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS

You may qualify based on your experience as described below:

GS-12 Grade Level

Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11). Specialized Experience is defined as work that involves functioning in either a capacity performing training, analyst or information systems duties pertaining to a claims management process. The experience should be substantive and relevant and may have been gained in the federal, military, or private sector. Examples include but are not limited to:

• Conducting focused evaluations and reviews to determine authorization quality and accuracy;
• Providing advisory services to management via preparation and presentation of quality trend information;
• Developing training strategies and materials to address deficiencies and/or conducting training activities;
• Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps;
• Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/