Supervisory Veterans Service Representative (Coach)

Veterans Benefits Administration

Montgomery (AL)

Remote

USD 106,000 - 138,000

Full time

6 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Telework eligible

Job summary

The Veterans Benefits Administration is seeking a Supervisory Veterans Service Representative (Coach) to lead a team within the Veterans Service Center. The role focuses on providing information, advice, and assistance on all types of Veterans benefits claims for veterans and dependents, with outreach to stakeholders.

Typical duties include interpreting laws and regulations, advising management, developing workload plans, and liaising with government and non-governmental officials to improve

Qualifications

Leads a team within the Veterans Service Center (VSC) providing information and assistance on benefits.
Advises higher management on team operations and workload planning.
Interacts with government and non-governmental agency officials for cooperation.

Responsibilities

Lead an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center.
Analyze and interpret laws, regulations and rules affecting establishment and claims.
Develop workload plans and assign work to the team; improve production, timeliness and quality.
Elicit information from stakeholders to resolve claims adjudication issues.
Interviews candidates, addresses employee concerns, and evaluates performance.

Skills

Team leadership

Staff coaching

Education

No substitution for GS-12 level

Job description

Supervisory Veterans Service Representative (Coach)

Hiring Agency: Veterans Benefits Administration
Department: Department of Veterans Affairs

The Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC) division through a staff of personnel responsible for providing information, advice and assistance on all types of Veterans benefits claims administered to Veterans and their dependents and for providing outreach services to various stakeholders.

Key Responsibilities

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center division through staff personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

Typical duties include, but are not limited to: Analyze and interpret laws, regulations, and rules as they affect the establishment. Advises higher management regarding team operations to include operational problems and needs. Develops workload plans and assigns work to the team. Develops ways to improve production, timeliness, and/or quality of work. Liaisons with governmental and non-governmental agency officials to facilitate cooperation regarding Veterans Programs.

Resolves work issues requiring a high level of judgement due to varying guidelines. Elicits information from stakeholders to resolve issues or obtain evidence in claims adjudication. Interprets VSC data to identify concerns and take corrective action. Interviews candidates for vacant positions and makes recommendations for selection. Addresses employee disciplinary matters. Receives and resolves employee concerns, complaints, or grievances.

Evaluates employee performance to recommend award and recognition. Evaluates employee performance to identify the necessity for remedial actions. Promotion Potential: None. The full performance level of this position is GS-13. Work Schedule: Full time, Monday - Friday, 8:00 AM - 4:30 PM Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only.

The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Veterans Service Representative (VSR) (Coach), GS-13: 02101A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No

Requirements & Education

There is no educational substitution for the GS-12 level.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $106437 – $138370/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-05.