Legal Administrative Specialist

Veterans Benefits Administration; Guam; Presencial; USD 48.000 - 64.000; Jornada completa

Descripción de la vacante

Veterans Benefits Administration in the United States is seeking a Legal Administrative Specialist to serve on the Public Contact Team within the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to veterans, dependents, and beneficiaries regarding VA benefits and related non-VA benefits.

The role includes counseling sessions, explaining rating decisions, and guiding claim processing across multiple benefit programs, both VA and non-VA, with

Formación

• Specialized experience: performing customer service, benefit counseling, and claim processing.
• Ability to research relevant laws, regulations, and VA benefit programs.
• Experience with federal or military benefits programs is preferred.

Responsabilidades

• Coordinate counseling sessions with veterans, dependents, and beneficiaries in person or by phone.
• Explain VBA rating decisions and benefit procedures with reference to applicable laws and policies.
• Assist with compensation, home loan, education, health care, life insurance, burial benefits, and vocational rehab programs.
• Prepare technical correspondence with benefit information and rights explanations.
• Explain pertinent legal provisions and administrative practices as they apply to cases.
• Initiate inquiries to resolve errors or delays in obtaining benefits and complete related work.

Conocimientos

Customer service

Counseling

Claim processing

Research

Regulatory knowledge

Descripción del empleo

Summary

The Legal Administrative Specialist (LAS) serves as a member of the Public Contact Team, located in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to veterans, their dependents, and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits.

Duties

Typical duties include, but are not limited to:

• Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence or telephone VBA facilities and provides broad outreach services.
• Explains in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record.
• Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs.
• Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries.
• Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases
• Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal related work.

Promotion Potential

The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

The grade progression for this position is GS-07-09.

Work Schedule

Full time, Monday through Friday, 7:30 a.m. to 4:00 p.m. Tour will be determined after final selections. Tour is subject to change based on program needs.

Compressed/Flexible: Not available

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Position Description

Legal Administrative Specialist, GS-0901-07, PD# 02109A; GS-0901-09, PD# 40120A

Relocation/Recruitment Incentives

Not Authorized

Financial Disclosure Report

Not required

Bargaining Unit

Yes

Requirements

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• All federal employees are required to have federal salary payments made by direct deposit to a financial institution of their choice.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 10/13/2026.

TIME-IN-GRADE REQUIREMENT

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

• For a GS-07 position you must have served 52 weeks at the GS-05.
• For a GS-09 position you must have served 52 weeks at the GS-07.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-07 or higher and the promotion potential of your current position must be at least GS-09.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

MINIMUM QUALIFICATION REQUIREMENTS

GS-07 Grade Level

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-5). The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time- in-grade eligibility must be submitted with your application materials.
  • Specialized experience is defined as:
    1. The ability to work with direct supervision or guidance when providing customer service, benefit counseling, and claim processing.
    2. The individual must possess knowledge of researching relevant subject matter.
    3. The experience should be significantly and directly derived from federal, military, or the private sector.
  • Examples of specialized experience include, but are not limited to:
    1. Orating to persons from a wide variety of backgrounds regarding VA benefits programs
    2. Performing research of local, state, and Federal laws and regulations to determine Veterans' eligibility for benefits programs.

OR

Education Substitution

• You may substitute education for the required experience. To qualify based on education you must have:
  • One (1) full your of graduate level education. Graduate level education must demonstrate the competencies necessary to do the work of the position;

OR

Education Substitution

• A Bachelor's degree with Superior Academic Achievement (3.0 GPA or higher). Superior Academic Achievement (SAA) is based on: 1) class standing, 2) grade point average or 3) honor society membership. For more information on calculating SAA please visit www.opm.gov.

GS-09 Grade Level

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-7). The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time- in-grade eligibility must be submitted with your application materials.
  • Specialized experience is defined as:
    1. The ability to work with minimum supervision or guidance when providing customer service, benefit counseling, and claim processing.
    2. The individual must possess moderate knowledge of researching relevant subject matter.
    3. The experience should be significantly and directly derived from federal, military, or the private sector.
  • Examples of specialized experience include, but are not limited to:
    1. Orating to persons from a wide variety of backgrounds regarding VA benefits programs
    2. Performing research of local, state, and Federal laws and regulations to determine Veterans' eligibility for benefits programs.

OR

Education Substitution

• You may substitute education for the required experience. To qualify based on education you must have:
  • A master's or equivalent graduate degree in an accredited or pre-accredited college or university; or
  • 2 full years of progressively higher level graduate education leading to such a degree; or possession of a LL.B. or J.D degree, if related. Graduate level education must demonstrate the competencies necessary to do the work of the position.

Combining Education & Experience

If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work is mostly sedentary. The employee will be required to talk for long periods of time which occasionally puts a strain on the throat/vocal cords. There are no other special physical demands required to perform the work. There may be some walking, standing, and carrying of light items such as papers, books, claims folders, and files from one desk to another or for returning to storage. Extensive use of a computer and a telephone with a headset is required.

Additional qualification standards

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications.

You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP)and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources