Supervisory Program Specialist

Veterans Benefits Administration; Philadelphia (Philadelphia County); On-site; USD 139,000 - 180,000; Full time

Job summary

Veterans Benefits Administration in the United States seeks a Supervisory Program Specialist to provide senior-level HR analytics and training program leadership across Insurance Services. The role covers development of HR processes, training curricula, and personnel data management for staff nationwide.

Responsibilities include overseeing recruitment, job descriptions, performance standards and appraisals, and ensuring records accuracy while guiding supervisors on procedures changes.

Qualifications

• Oversee HR requirements across Insurance Services, including recruitment of clerical and professional staff.
• Develop and maintain job descriptions, performance standards, appraisals and awards.
• Maintain accurate personnel records and reports; communicate changes in personnel procedures.

Responsibilities

• Plan, develop, execute Insurance Service training curriculum.
• Assess field training needs via audits, surveys, focus groups to improve training effectiveness.
• Design and develop insurance training programs using classroom, virtual, digital media, and e-learning.

Skills

HR management

Succession planning

Workforce planning

Labor relations

Employee relations

Recruitment

Job descriptions

Performance standards

Performance appraisals

Personnel records

Education

GS-14 level

Job description

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

The Supervisory Program Specialist provides senior-level analytical and evaluative support to the Insurance Service Executive Management Officer in assessing the overall effectiveness and efficiency of Insurance Services human resources, initial training programs, developmental programs, training materials development and content, and overall HR and development needs across the organization.

Key Responsibilities

Responsible for the human resources management program for insurance, overseeing the full range of human resources requirements to include succession and workforce planning, labor and employee relations, reorganization and realignments, arrangements for recruitment of clerical and professional staff, preparation of job descriptions, performance standards, performance appraisals and awards, maintenance of accurate personnel records and reports, and distribution of information concerning changes in personnel procedures to supervisors.

Planning, executing, and overseeing the development and implementation of Insurance Service training curriculum. Plans, develops, executes, and oversees the ultimate assessment of field compliance with the curriculum which is provided to field operations insurance staff, and staff from Insurance service Central Office. Providing guidance and advice on issues associated with technical training.

Identifies field training needs through review and analysis of audit findings, surveys, focus groups, and similar tools. Recommending innovative programs and new approaches to improve the effectiveness of training and keep it engaging. Designing and developing insurance training programs, utilizing all appropriate media to include classroom instruction, virtual instruction / distance learning, digital productions, and computer/ web-based training.

Designing, developing, and executing competency-based systems and programs, either inhouse, through contractor support, or through support as needed - which includes appropriate oversight of job task analyses, collaboration with contracted or other business line partner resources, and executing on a defined project management plan. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Available (6:00am - 6:00pm).

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist; PD420810 Relocation: Relocation Expenses Only.

Financial Disclosure Report: Not required Bargaining Unit: No

Requirements & Education

There is no educational substitution for a GS-14.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $138595 - $180178/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-07.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.