Veterans Care Support Assistant (Medical)

U.S. Department of Veterans Affairs; Columbia Township (MO); On-site; USD 36,000 - 56,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to support the Care in the Community program via telephone and coordinate patient care in a busy CITC call center.

Strong knowledge of medical terminology, communication skills, and ability to use electronic health records and scheduling systems are required. The role features a 8:00am-4:30pm schedule, Monday-Friday, with no telework.

Qualifications

• High school diploma or GED is required.
• Proficiency in English (spoken and written).
• Ability to use office software and scheduling programs.
• Ability to interact courteously with diverse patients.
• U.S. Citizenship preferred; non-citizens may be appointed if qualified.

Responsibilities

• Serve as Medical Support Assistant in Care in the Community call center.
• Handle inbound/outbound calls to coordinate patient care.
• Schedule new patient appointments and provide referral information.
• Collaborate with AMSA, nursing staff, and providers to ensure care.
• Adhere to privacy rules in patient communications.

Skills

Medical terminology knowledge

Customer service

Communication skills

Interpersonal skills

English proficiency

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Phone systems

Scanning software

Electronic faxing programs

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to support the Care in the Community program via telephone and coordinate patient care in a busy CITC call center.

Strong knowledge of medical terminology, communication skills, and ability to use electronic health records and scheduling systems are required. The role features a 8:00am-4:30pm schedule, Monday-Friday, with no telework.