Veterans Care Access Coordinator

Cetechs; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, and Vision Insurance

Paid Time Off (PTO)

Paid Federal Holidays

401(k) (if eligible)

Employee Assistance Program

Professional growth opportunities

Job summary

Cetechs is hiring a Medical Support Assistant to serve as the first point of contact for Veterans and coordinate patient care at VA facilities in Colorado. The role emphasizes scheduling, record maintenance, and secure handling of sensitive information.

The MSA will support Community Care referrals and ensure timely, courteous service. Ideal candidates are organized, detail-oriented, and able to thrive in a fast-paced healthcare environment.

Qualifications

• U.S. Citizen
• High School Diploma or GED
• Minimum six (6) months of customer service experience
• Typing speed of at least 50 words per minute
• Basic computer proficiency
• Strong verbal and written English communication skills
• Ability to work independently and as part of a team
• Excellent organizational and multitasking abilities

Responsibilities

• Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines.
• Greet and check in Veterans while providing outstanding customer service.
• Answer and route incoming telephone calls professionally and courteously.
• Coordinate Community Care referrals and authorizations.
• Process consults utilizing VA systems (HSRM, PPMS, CPRS, VistA).
• Update patient demographic, insurance, and emergency contact information.
• Enter and maintain accurate patient records in VA electronic health record systems.
• Monitor appointment recalls, reminders, cancellations, and no-show reports.
• Receive and process medical records into the VA electronic record.
• Collaborate with providers, nurses, and clinic staff to coordinate patient care.
• Utilize Microsoft Office applications daily (Outlook, Word, Excel, Teams).
• Protect patient confidentiality and comply with HIPAA and VA privacy regulations.
• Complete additional administrative and scheduling duties as assigned.

Skills

Customer service

Telephone etiquette

Attention to detail

Multitasking

Communication skills

Confidentiality

Independent work

Team collaboration

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Teams

Job description

Cetechs is hiring a Medical Support Assistant to serve as the first point of contact for Veterans and coordinate patient care at VA facilities in Colorado. The role emphasizes scheduling, record maintenance, and secure handling of sensitive information.

The MSA will support Community Care referrals and ensure timely, courteous service. Ideal candidates are organized, detail-oriented, and able to thrive in a fast-paced healthcare environment.