VA Medical Support & Patient Services Specialist

Cetechs; Castle Rock (CO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

PTO

Federal holidays

401(k)

Employee Assistance Program

Professional growth

Job summary

Cetechs is hiring a Medical Support Assistant (MSA) to serve as the first point of contact for Veterans in an onsite Colorado setting. You will schedule appointments, manage patient communications, and maintain electronic medical records across VA systems such as CPRS and VistA.

Successful candidates will be organized, detail-oriented, and capable of handling multiple tasks in a fast-paced healthcare environment, with strong customer service and confidentiality skills.

Qualifications

• U.S. Citizen.
• High School Diploma or GED.
• Minimum six (6) months of customer service experience.
• Basic knowledge of medical terminology.
• Typing speed of at least 50 words per minute.
• Basic computer proficiency.
• Strong verbal and written English communication skills.
• Ability to work independently and as part of a team.
• Excellent organizational and multitasking abilities.

Responsibilities

• Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines.
• Greet and check in Veterans while providing outstanding customer service.
• Answer and route incoming telephone calls professionally and courteously.
• Coordinate Community Care referrals and authorizations.
• Process consults utilizing HealthShare Referral Manager (HSRM), Provider Profile Management System (PPMS), CPRS, and VistA.
• Update patient demographic, insurance, and emergency contact information.
• Enter and maintain accurate patient records within VA electronic health record systems.
• Monitor appointment recalls, reminders, cancellations, and no-show reports.
• Receive and process medical records into the VA electronic record.
• Collaborate with providers, nurses, and clinic staff to coordinate patient care.
• Utilize Microsoft Office applications including Outlook, Word, Excel, and Teams daily.
• Protect patient confidentiality and comply with HIPAA and VA privacy regulations.
• Complete additional administrative and scheduling duties as assigned.

Skills

Customer service

Typing 50 wpm

Microsoft Office

Communication

Attention to detail

Teamwork

Confidentiality

Independent work

Education

High School Diploma or GED

Tools

CPRS

VistA

HSRM

PPMS

Job description

Cetechs is hiring a Medical Support Assistant (MSA) to serve as the first point of contact for Veterans in an onsite Colorado setting. You will schedule appointments, manage patient communications, and maintain electronic medical records across VA systems such as CPRS and VistA.

Successful candidates will be organized, detail-oriented, and capable of handling multiple tasks in a fast-paced healthcare environment, with strong customer service and confidentiality skills.