Patient Access & Care Coordination Specialist

Cetechs; Aurora (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance

Paid Time Off (PTO)

Paid Federal Holidays

401(k) (if eligible)

Employee Assistance Program

Professional growth opportunities

Job summary

Cetechs is seeking a Medical Support Assistant to serve as the first point of contact for Veterans and coordinate patient care in VA settings.

You will schedule appointments, manage communications, and maintain electronic health records while supporting referrals and privacy compliance. This onsite role requires strong customer service, organization, and teamwork in a fast-paced healthcare environment.

Qualifications

• U.S. Citizen.
• High School Diploma or GED.
• Minimum six (6) months of customer service experience.
• Basic knowledge of medical terminology.
• Typing speed of at least 50 words per minute.
• Basic computer proficiency.
• Strong verbal and written English communication skills.
• Ability to work independently and as part of a team.
• Excellent organizational and multitasking abilities.

Responsibilities

• Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines.
• Greet and check in Veterans while providing outstanding customer service.
• Answer and route incoming telephone calls professionally and courteously.
• Coordinate Community Care referrals and authorizations.
• Process consults utilizing HealthShare Referral Manager (HSRM), Provider Profile Management System (PPMS), CPRS, and VistA.
• Update patient demographic, insurance, and emergency contact information.
• Enter and maintain accurate patient records within VA electronic health record systems.
• Monitor appointment recalls, reminders, cancellations, and no-show reports.
• Receive and process medical records into the VA electronic record.
• Collaborate with providers, nurses, and clinic staff to coordinate patient care.
• Utilize Microsoft Office applications including Outlook, Word, Excel, and Teams daily.
• Protect patient confidentiality and comply with HIPAA and VA privacy regulations.
• Complete additional administrative and scheduling duties as assigned.

Skills

Customer service

Typing 50 wpm

Basic computer proficiency

English communication

Independent work

Team collaboration

Organization

Multitasking

Education

High School Diploma or GED

Tools

CPRS

VistA

HSRM

PPMS

EMR/EHR

MS Office

Job description

Cetechs is seeking a Medical Support Assistant to serve as the first point of contact for Veterans and coordinate patient care in VA settings.

You will schedule appointments, manage communications, and maintain electronic health records while supporting referrals and privacy compliance. This onsite role requires strong customer service, organization, and teamwork in a fast-paced healthcare environment.