Veterans Health Access & Scheduling Specialist

Cetechs; Golden (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, and Vision Insurance

Paid Time Off (PTO)

Paid Federal Holidays

401(k) (if eligible)

Employee Assistance Program

Professional growth opportunities

Job summary

Cetechs is seeking a Medical Support Assistant (MSA) to serve as the first point of contact for Veterans and coordinate patient care at VA Eastern Colorado facilities. Responsibilities include scheduling appointments, managing patient communications, maintaining electronic records, and supporting Community Care referrals in an onsite setting.

The MSA should be organized, detail-oriented, compassionate, and capable of thriving in a fast-paced healthcare environment while upholding HIPAA and VA

Qualifications

• U.S. Citizen.
• High School Diploma or GED.
• Minimum six (6) months of customer service experience.
• Typing speed of at least 50 words per minute.
• Basic computer proficiency.
• Strong verbal and written English communication skills.
• Ability to work independently and as part of a team.
• Excellent organizational and multitasking abilities.

Responsibilities

• Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines.
• Greet and check in Veterans while providing outstanding customer service.
• Answer and route incoming telephone calls professionally and courteously.
• Coordinate Community Care referrals and authorizations.
• Process consults utilizing HealthShare Referral Manager (HSRM), Provider Profile Management System (PPMS), CPRS, and VistA.
• Update patient demographic, insurance, and emergency contact information.
• Enter and maintain accurate patient records within VA electronic health record systems.
• Monitor appointment recalls, reminders, cancellations, and no-show reports.
• Receive and process medical records into the VA electronic record.
• Collaborate with providers, nurses, and clinic staff to coordinate patient care.
• Utilize Microsoft Office applications including Outlook, Word, Excel, and Teams daily.
• Protect patient confidentiality and comply with HIPAA and VA privacy regulations.
• Complete additional administrative and scheduling duties as assigned.

Skills

Customer service

Telephone etiquette

Attention to detail

Multitasking

Problem-solving

Interpersonal communication

Microsoft Office

Confidentiality

Independent work

Education

High School Diploma or GED

Tools

CPRS

VistA

PPMS

HSRM

EMR/EHR

Microsoft Office (Outlook/Word/Excel/Teams)

Job description

Cetechs is seeking a Medical Support Assistant (MSA) to serve as the first point of contact for Veterans and coordinate patient care at VA Eastern Colorado facilities. Responsibilities include scheduling appointments, managing patient communications, maintaining electronic records, and supporting Community Care referrals in an onsite setting.

The MSA should be organized, detail-oriented, compassionate, and capable of thriving in a fast-paced healthcare environment while upholding HIPAA and VA