Veterans Care Scheduler & Medical Support Assistant

Cetechs; La Junta (CO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision insurance

PTO

Federal holidays

401(k)

Employee assistance program

Growth opportunities

Job summary

Cetechs is seeking a Medical Support Assistant (MSA) to support VA-related patient care onsite in Colorado. Responsibilities include scheduling appointments, maintaining electronic medical records, and coordinating referrals to ensure timely, courteous service for Veterans.

The ideal candidate is organized, detail-oriented, and proficient with MS Office and EMR/EHR systems. This full-time role offers growth opportunities and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Minimum six months of customer service experience.
• Basic medical terminology knowledge.
• Typing speed of at least 50 words per minute.
• Basic computer proficiency.
• Strong verbal and written English communication skills.
• Ability to work independently and in a team.
• Excellent organizational and multitasking abilities.

Responsibilities

• Schedule, cancel, and reschedule patient appointments per VA guidelines.
• Greet and check in Veterans with outstanding customer service.
• Answer and route calls professionally.
• Coordinate Community Care referrals and authorizations.
• Process consults using VA systems (HSRM, PPMS, CPRS, VistA).
• Update patient demographics and insurance information.
• Maintain accurate patient records in VA EHR systems.
• Monitor appointment recalls, reminders, and no-shows.
• Receive and file medical records into VA records.
• Collaborate with providers and clinic staff to coordinate care.
• Utilize Outlook, Word, Excel, and Teams daily.
• Protect patient confidentiality per HIPAA/VA rules.
• Complete additional scheduling duties as assigned.

Skills

Excellent customer service

Telephone etiquette

Attention to detail

Prioritize multiple tasks

Problem-solving

Interpersonal communication

MS Office proficiency

Confidentiality

Independent worker

Education

High School Diploma or GED

Tools

EMR/EHR systems

MS Office

Job description

Cetechs is seeking a Medical Support Assistant (MSA) to support VA-related patient care onsite in Colorado. Responsibilities include scheduling appointments, maintaining electronic medical records, and coordinating referrals to ensure timely, courteous service for Veterans.

The ideal candidate is organized, detail-oriented, and proficient with MS Office and EMR/EHR systems. This full-time role offers growth opportunities and a comprehensive benefits package.