Veterans Benefits Services Leader (Hybrid)

Wounded Warrior Project; Nashville (TN); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Flexible hybrid work schedule

Medical, dental, and vision coverage

Competitive pay

401(k) retirement plan

PTO and holidays

Job summary

Wounded Warrior Project (WWP) is seeking a Benefits Services Manager to lead a team of service officers, drive timely claims, and advocate for veterans across DoD/VA benefits. The role emphasizes training, budgeting, and collaboration with VA representatives and community partners.

The ideal candidate brings proven leadership, deep VA/DoD knowledge, and strong communication skills to empower warriors and deliver service excellence.

Qualifications

• Five years of veterans benefits advocacy experience as a VA accredited service officer.
• Three years of leadership and/or management experience.
• Bachelor's degree required; equivalent combinations considered.

Responsibilities

• Lead a service officer team and oversee benefits claims submissions to DoD/VA.
• Serve as liaison between VA and wounded service members for advocacy.
• Provide training, coaching, and performance feedback to the team.

Skills

VA benefits law

DoD benefits filing

Regulations & precedent

Leadership & mentoring

Public speaking

Interpersonal skills

Communication (written & verbal)

Time management

Ethics & professional conduct

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Wounded Warrior Project (WWP) is seeking a Benefits Services Manager to lead a team of service officers, drive timely claims, and advocate for veterans across DoD/VA benefits. The role emphasizes training, budgeting, and collaboration with VA representatives and community partners.

The ideal candidate brings proven leadership, deep VA/DoD knowledge, and strong communication skills to empower warriors and deliver service excellence.