Veterans Benefits Case Manager | Detail-Driven Client Liaison

Woods & Woods LLC; Evansville (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Woods & Woods LLC seeks a Veterans Benefits Case Manager to deliver world-class client service and assist the Supervising Attorney with claim handling for Veterans Benefits. The role emphasizes timely client contact, accurate Litify documentation, and adherence to the attorney's plan and case deadlines.

You will communicate with clients within 24 hours of assignment, maintain detailed notes, monitor decision dates, and respond to inquiries promptly.

Qualifications

• High School Diploma and 3–5 years of customer service experience.
• Ability to maintain confidentiality of privileged information.
• Strong attention to detail and reliability.

Responsibilities

• Make initial contact with new clients within 24 hours of case assignment.
• Maintain Litify notes and ensure timely, accurate case updates.
• Monitor decisions and deadlines to prevent missed appeals.
• Assist Supervising Attorney with case handling and plan updates.
• Communicate with clients clearly and professionally.

Skills

Attention to detail

Customer service

Communication

Confidentiality

Reliability

Education

High School Diploma

Tools

Litify

Job description

Woods & Woods LLC seeks a Veterans Benefits Case Manager to deliver world-class client service and assist the Supervising Attorney with claim handling for Veterans Benefits. The role emphasizes timely client contact, accurate Litify documentation, and adherence to the attorney's plan and case deadlines.

You will communicate with clients within 24 hours of assignment, maintain detailed notes, monitor decision dates, and respond to inquiries promptly.