Veterans Benefits Case Manager

Woods & Woods LLC; Evansville (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Woods & Woods LLC seeks a Veterans Benefits Case Manager to deliver world-class client service and assist the Supervising Attorney with claim handling for Veterans Benefits. The role emphasizes timely client contact, accurate Litify documentation, and adherence to the attorney's plan and case deadlines.

You will communicate with clients within 24 hours of assignment, maintain detailed notes, monitor decision dates, and respond to inquiries promptly.

Qualifications

• High School Diploma and 3–5 years of customer service experience.
• Ability to maintain confidentiality of privileged information.
• Strong attention to detail and reliability.

Responsibilities

• Make initial contact with new clients within 24 hours of case assignment.
• Maintain Litify notes and ensure timely, accurate case updates.
• Monitor decisions and deadlines to prevent missed appeals.
• Assist Supervising Attorney with case handling and plan updates.
• Communicate with clients clearly and professionally.

Skills

Attention to detail

Customer service

Communication

Confidentiality

Reliability

Education

High School Diploma

Tools

Litify

Job description

JOB DESCRIPTION

To provide a world class client experience to those seeking representation for Veterans Benefits and to assist Supervising Attorney in claim handling.

Essential Functions

Client Communication

1. Make initial contact with all new clients within 24 hours of the case being assigned.
2. Use the Litify checklist items to follow-up with clients as prompted by each due date.
3. Inform client of the supervising attorney’s plan for the case as well as the status of the claim with the Veterans Administration.
4. Respond to all client voice mail messages or email messages within the deadlines set by the Supervisor.
5. Detail all aspects of client communication in the Litify notes or logged calls.

Monitoring claims

1. Ensure accurate decision dates are entered into Litify immediately upon receipt. Open the appropriate checklist items in the Litify case to track the deadline to appeal.
2. Notify Team Leader immediately upon receipt of any new decision to determine any action to take (unless otherwise specified by attorney in either Attorney Review or Case Plan).
3. Ensure that no appeal deadlines are missed.

Case Handling

1. Review and address all incoming mail based on the timeline given by the Supervisor.
2. Complete all Litify checklist items based on the timeline given by the Supervisor.
3. Take action on recommendation of supervising attorney or Team Leader based on the timeline given by the Supervisor
4. Ensure all applicable information is provided on the Case Plan Template and in Litify and that these are updated regularly.
5. Respond to Litify chatters from Attorney, Team Leader or Supervisor in a timely manner.
6. Maintain a high level of productivity, accuracy and timeliness on case handling.

Candidate must understand operations of a law firm, be able to maintain confidentiality of privileged and confidential medical information, have an eye for detail and be reliable.

This job is ideal for someone who is:

1. Dependable – more reliable than spontaneous
2. Detail Oriented – would rather focus on the details of work than the bigger picture
3. Adaptable & Resilient – able to adjust quickly to changing circumstances and recover from difficulties and bounce back stronger
4. Achievement-Oriented – enjoys taking on challenges, even if they might fail
5. Autonomous/Independent – enjoys working with little direction

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms. The employee is frequently required to stand, talk and hear.

Position Type/Expected Hours of Work

Veterans Benefits Case Manager is a full-time position. Standard days of work are Monday through Friday, with multiple options for the shift start/end time. A total of 36.5 hours is worked per week.

Travel

No travel is expected for this position.

Required Education and Experience

High School Diploma and 3-5 years of customer service experience

Preferred Education and Experience

Excellent written & oral communications, customer service, problem solving, organization and computer skills. Management experience is a plus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.