Veterans Benefits Advocate | Claims, Outreach & Support

State of Arkansas; Little Rock (AR); On-site; USD 57,000 - 85,000; Full time

Job summary

State of Arkansas is seeking a Veteran’s Service Officer (VSO) to assist veterans, service members, and families in obtaining state and federal benefits. The role covers case management, claims processing, advocacy, and community outreach to ensure veterans receive needed support.

Office location will be Pulaski County with some travel; there is emphasis on interviewing, documentation, and navigating VA and other agencies to secure eligible benefits.

Qualifications

• At least three years of experience in veterans affairs, case management, public service, or a related field.
• Must be an Honorably Discharged Veteran.
• Satisfaction of the minimum qualifications, including years of experience and service, does not entitle automatic progression within the job series.

Responsibilities

• Assist veterans and families in applying for state and federal benefits, including disability compensation, pensions, healthcare, education, and housing assistance.
• Gather necessary documentation, review eligibility criteria, and submit claims to VA and other agencies.
• Conduct one-on-one interviews to assess needs and provide tailored guidance.
• Maintain accurate case records and documentation per agency policies.
• Monitor the status of claims and appeals and follow up with agencies as needed.
• Advocate for veterans' rights by navigating the benefits system and resolving disputes.
• Provide outreach and education to veterans, VSOs, healthcare providers, and local government agencies.
• Represent veterans in hearings and appeals when necessary.
• Develop relationships with VSOs and social service agencies.
• Prepare reports on service delivery, claim approvals, and outreach.
• Assist in training new staff or volunteers.

Skills

Interpersonal skills

Communication skills

Empathy

Job description

State of Arkansas is seeking a Veteran’s Service Officer (VSO) to assist veterans, service members, and families in obtaining state and federal benefits. The role covers case management, claims processing, advocacy, and community outreach to ensure veterans receive needed support.

Office location will be Pulaski County with some travel; there is emphasis on interviewing, documentation, and navigating VA and other agencies to secure eligible benefits.