VETERANS SERVICE OFFICER

State of Arkansas; Little Rock (AR); On-site; USD 57,000 - 85,000; Full time

Job summary

State of Arkansas is seeking a Veteran’s Service Officer (VSO) to assist veterans, service members, and families in obtaining state and federal benefits. The role covers case management, claims processing, advocacy, and community outreach to ensure veterans receive needed support.

Office location will be Pulaski County with some travel; there is emphasis on interviewing, documentation, and navigating VA and other agencies to secure eligible benefits.

Qualifications

• At least three years of experience in veterans affairs, case management, public service, or a related field.
• Must be an Honorably Discharged Veteran.
• Satisfaction of the minimum qualifications, including years of experience and service, does not entitle automatic progression within the job series.

Responsibilities

• Assist veterans and families in applying for state and federal benefits, including disability compensation, pensions, healthcare, education, and housing assistance.
• Gather necessary documentation, review eligibility criteria, and submit claims to VA and other agencies.
• Conduct one-on-one interviews to assess needs and provide tailored guidance.
• Maintain accurate case records and documentation per agency policies.
• Monitor the status of claims and appeals and follow up with agencies as needed.
• Advocate for veterans' rights by navigating the benefits system and resolving disputes.
• Provide outreach and education to veterans, VSOs, healthcare providers, and local government agencies.
• Represent veterans in hearings and appeals when necessary.
• Develop relationships with VSOs and social service agencies.
• Prepare reports on service delivery, claim approvals, and outreach.
• Assist in training new staff or volunteers.

Skills

Interpersonal skills

Communication skills

Empathy

Job description

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Position Number: 22094438
County: Pulaski
Posting End Date: 10/23/2026
Anticipated Starting Salary: $57,351
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Hiring Official: Gina Chandler, Veterans Service Administrator

This VSO position will be responsible for District 1: Perry, Faulkner, Saline, Pulaski, and Lonoke Counties. Office location will be based in Pulaski County. Some travel is required.

Please Note: To meet the minimum qualifications for this position, applicant must be an honorably discharged veteran.

All jobs offers and continued employment are contingent upon passing the pre-employment drug-screening, criminal background check, and adult maltreatment central registry checks (if applicable). You have the right to obtain a copy of the reports from the registries.

The State of Arkansas offers employees access to health and dental benefits, retirement plans, life insurance, disability coverage, paid leave, wellness programs and much more.

The Arkansas Department of Veterans Affairs serves Arkansas Veterans, and their eligible dependents, through advocacy and education to access federal and state benefits, high-quality long-term nursing care, and burial honors.

Position Information

Class Code: PVS02P

Pay Grade: SGS07

Salary Range: $57,351 - $84,879

Job Summary

The Veteran’s Service Officer (VSO) is responsible for assisting veterans, service members, and their families in obtaining benefits and services available through state and federal programs. This role involves case management, claims processing, advocacy, and community outreach to ensure veterans receive the support they deserve.

Primary Responsibilities

Assist veterans and their families in applying for state and federal benefits, including disability compensation, pensions, healthcare, education, and housing assistance. Gather necessary documentation, review eligibility criteria, and submit claims to the U.S. Department of Veterans Affairs (VA) and other agencies. Conduct one-on-one interviews to assess individual needs and provide tailored guidance. Maintain accurate case records and documentation in accordance with agency policies. Monitor the status of claims and appeals, following up with relevant agencies as needed. Advocate for veterans' rights by navigating the complex benefits system and resolving service-related disputes. Provide outreach and education to veterans, community organizations, and local government agencies regarding available programs. Represent veterans in formal hearings and appeals when necessary. Develop and maintain relationships with veteran service organizations (VSOs), healthcare providers, and social service agencies. Ensure compliance with state and federal laws governing veteran benefits. Prepare reports on service delivery, claim approvals, and outreach efforts. Assist in training new staff or volunteers working with veterans.

Knowledge and Skills

Strong interpersonal and communication skills to effectively assist veterans from diverse backgrounds. Ability to listen with empathy and patience to understand veterans' concerns and provide appropriate solutions. Familiarity with state and federal veteran programs, VA benefits, and military service-related claims. Understanding of discharge statuses, military documentation (e.g., DD-214), and eligibility requirements. Strong analytical skills to review claims and identify supporting documentation. Ability to navigate complex benefit systems and troubleshoot application issues. Attention to detail in case management, paperwork, and compliance tracking. Ability to manage multiple cases, prioritize tasks, and meet deadlines. Ability to explain complex benefits programs in a clear and understandable manner.

Minimum Qualifications

At least three years of experience in veterans affairs, case management, public service, or a related field.

Must be an Honorably Discharged Veteran.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.